Question: I tried to validate a new vCenter for collection. I got an error message: Test Failed, Error: VMware API not available. Answer: It is possible the VMware API service is restricted. Below are instructions on verify the service is runni...
Question: Is there a way to mitigate impact in the monitored environment if servers are already heavily utilized? Answer: There is not a feature that allows the appliance to identify over utilized systems and modify it's queries to avoid further...
Question: What will happen if I don’t want to allow Sudo with no TTY or password? Answer: For SSH inventory and collection on supported Linux/AIX distributions, Sudo privilege or root account with no TTY or password is a hard requirement. When t...
Question: Do we have to deploy an RN50 on each Esxi host we want data capture from? Answer: Correct, one RN50 must be deployed per ESXi host. If only a single RN50 is deployed on an esxi host of choice, all flow rate to and from licensed devices...
Question: Why would I get netstat -anop TCP, Output [-] ERROR: NT_STATUS_ACCESS_DENIED? Answer: The Netstat command total failure is likely coming from the account you have configured not having the privileges to either run the netstat -anop TCP...
Question: What additional information is gained via the Database Module? Answer: The device will need to be licensed to see the schema information. If the database is already inventoried on the OS level, ex Windows, we will marry those two metho...
Question: Why do I have servers listed in the Windows Inaccessible list with SSH responses? Answer: These devices are presumably not mapped to any credentials, neither as SSH or Windows. Likely, these servers host Samba or some other service on ...
Question: Why am I getting netstat: [-] ERROR: NT_STATUS_BAD_NETWORK_NAME? Answer: Typically, this indicates that the RN150 cannot access the `ADMIN$` share on the remote system. Either because the system does not expose the `ADMIN$` share, or t...
Question: What is the purpose of the View Inventory Changes button when requesting a rescan? Answer: Selecting the 'View Changes' feature will cause the platform to re-inventory hosts. This feature is typically utilized after changes have occurr...
Question: Can I Deploy the RISC Networks appliances in Hyper-V? Answer: Currently the RN150 virtual appliance is only supported on VMware ESXi and VMware Player/Workstation/Fusion. The platform supports assessing Hyper-V servers and will assess ...
Question: We are seeing OVERALL STATUS: FAILURE with the validation and the server response is failed connection: Warning: Permanently added '10.136.40.173' (RSA) to the list of known hosts. Permission denied (publickey,password,keyboard-interactive...
Question: Hi I need to know how to either suppress alerts that the RISC appliance is offline (we are done with our assessment) or end the assessment. Answer: To stop the platform from sending offline notifications, you can select 'End Assessmen...
Question: is there any way to generate and/or export a list of all device issues across all app stacks? Answer: To export all device issues across all application stacks: 1. Shift select all application stacks, 2. Select ‘Apply’, 3. Select the S...
Question: Can Cloudscape tell what devices are Storage Devices? Answer: The platform only reports storage metrics from the OS level (Windows OS, VMware, etc) It is possible to inventory storage devices using SNMP however this will only provide ...
Question: I noticed a lot of servers were not in the report. When I go look them up in device detail they do not show up, but under assets they do. Answer: Only devices that are currently licensed or have been licensed in the past are eligible f...
Question: Service accounts are created on all servers but account name is same on all servers, passwords are different. Hence after 5 servers validation, service accounts are getting locked on other servers. Answer: The RN150 will attempt each c...
Question: What impact does the RN150 have to the environment? Answer: As every environment is different. We do not have the ability to predict if inventory or performance collection could significantly impact what could be an already over utilized...
Question: When I go to reset my password, it click the "set new password link" and I get the error "Invalid URL, Unable to reset password". Answer: It is possible a web caching issue is causing the page to not load correctly. Can you confirm thi...
Question: How can I add Location information Answer: Subnet location information can be updated by adding the location name in the 'Locations' box in the 'Update Locations' page (direct link below) https://portal.riscnetworks.com/app/locations...
Question: What does the ITOA platform mean by Orphaned - Virtual Machine and how do I fix it? Answer: Orphaned VMware devices are caused when a rescan occurs in the RN150 appliance, and the host/VM is not available for inventory as is reported ...
