InstallShield Knowledge Base

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InstallShield Knowledge Base

InstallShield Triage and Preliminary Troubleshooting

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Providing the necessary information to allow a Support engineer to begin troubleshooting your issue is one of the best ways to avoid delays. This article discusses what type of information to include and how to gather it when submitting an InstallS...
by Revenera Community Admin tony_flexera Revenera Community Admin

Build Error 7141

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SummaryDiscusses the possible causes of Build Error 7141 during the build processSymptomsDuring a build, you receive the following build error: ISDEV : error -7141: An unexpected error occurred embedding file <path to setup.exe>CauseOften this buil...
by acurry Flexera Alumni

Error 1315 Unable to Write to the Specified Folder (Shared Folder) on Windows 10 machines

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Summary Error 1315: Unable to write to the specified folder (shared folder) error is observed when performing a major upgrade or removing an installed target application from a shared location. Project Types Basic MSI InstallScript MSI Symptoms Er...
by Revenera Moderator varul Revenera Moderator

Windows Update KB3072630 causes Registry permission changes to HKCU to fail

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SummaryA hotfix is available: Windows update KB3072630 changed the way that custom actions in system context are allowed to interact with HKCU in order to resolve a vulnerability in Microsoft Windows: https://technet.microsoft.com/en-us/library/secur...
by nbikos Level 5

Error 7354 When Building MSI

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SummaryError 7354 occurs when building the MSI projectSymptomsThe build error 7354 occurs while referencing a string that does not have the correct value in MSI projects. The issue may occur with a new project or a migrated project. The error will re...
by Level 7 Flexeran NameTooShort Level 7 Flexeran

ISDEV : fatal error -4340: Internal build error

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SummaryThe InstallShield build process may fail presenting ISDEV : fatal error -4340: Internal build errorSymptomsThe InstallShield build process may fail in different ways. This can occur within a Visual Studio solution and outside of Visual Studio ...
by GeorgeK Flexera Alumni

The program can't start because api-ms-win-crt-stdio-l1-1-0.dll is missing from your computer

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SummaryTrying to open AdminStudio or InstallShield results in error: The program can't start because api-ms-win-crt-stdio-l1-1-0.dll is missing from your computerSymptomsLaunch AdminStudio an error dialog occurs.CauseMissing Visual C++ 2015 Redistrib...
by GeorgeK Flexera Alumni

InstallShield Build Error: fatal error 0

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SummaryThe InstallShield product including Express Edition build process may fail in different ways based on Trend Micro antivirus software.SymptomsThe InstallShield product including the Express Edition build process may fail with the following buil...
by Revenera Moderator Revenera_Ian Revenera Moderator

Removal of Outdated and Obsolete Items in InstallShield 2013

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SummaryAs of InstallShield 2013, InstallShield no longer has support for a number of outdated technologies. Many of these technologies have reached their end-of-life milestone and are no longer supported by Microsoft. This article contains a list of ...
by Level 1 Flexeran pmillward Level 1 Flexeran

Installation Results in "Setup Launcher Unicode Has Stopped Working"

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SummaryDiscussion about the problem and cause during installation of message "Setup Launcher Unicode Has Stopped Working"SymptomsDuring installation the setup will display an ?Setup Launcher Unicode Has Stopped Working? error message as the product i...
by GeorgeK Flexera Alumni

Activation Error - Trying to Return a Fulfillment Issued to a Different Machine

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SummaryError 0 ? Returning Fulfillment ID 12345678 was denied by the Activation Server: Trying to return a fulfillment issued to a different machineSymptomsSometimes, whilst trying to reactivate your InstallShield you may see the error:"Error 0 ? Ret...
by Level 3 Flexeran tmullin Level 3 Flexeran
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