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Question: We see some of the machines are showing both RSCORE (rehost, replatform) what is reason for that? Answer: This indicates that the device met both of the Criteria (laid out in the Glossary) needed for these tags, this is not necessaril...
Question: We see some servers do not have an RSCORE? Answer: In order for a device to receive an Rscore, it must meet the exact criteria laid out in the Glossary. Also, it must have been licensed at some point and Calculate Cloud Cost in the Iaa...
Question: Can you explain how to manually move hosts from one app stack to another for grouping purposes? Answer: You can move devices into application stacks in the 'Assets' section of the portal, as well as when viewing the 'View individual Ap...
Question: How do i make a user have read/write access? Answer: You can promote a user to read/write access by logging into the portal, select the setup tab (3 dashes in right side of orange banner), select 'User Access', select the arrow next to...
Question: We have detected activity related to wmiexec.py Target Execution (event classification: targeted lateral movement) on your host. What does the discovery process do on a Windows server? Why does it appear to be performing or using a common ...
Question: Is it possible to search for a particular binary being installed on a Linux servers throughout a given scope, that means thousands of servers. The case is, that I need to find out a list of servers, that have a particular binary installed....
Question: Can you explain more on the "Last Scanned" and "Date" columns in the Asset report? Answer: The "Last Scanned" field represents the last time we scanned that subnet; however, an inventory upload needs to occur before the user will see t...
Question: Does the platform support SSO? Answer: Currently the platform does not support SSO.
Question: Can the tool scan the server connections from on-premise to servers in the cloud. Such as Oracle cloud, Azure, IBM? Are there any limitations or its just based on the connectivity that exists between on-premise and different clouds? ...
Question: Can you tell us what each column in the detailed application dependency report means? Answer: Definitions Below: srcname = Source Host Name srcgroup = Source Application Group Name srcloc = Source Location srcaddr = Source IP Addre...
Question: The subnets are all over the place not matching the locations. Do I really need to go through all the subnets and arrange manually? Answer: You can assign locations based on the subnet ranges however you cannot break the subnet down in...
Question: Can one node/object be used in multiple stacks? Answer: Yes, devices can be in a single group or multiple groups. There is a feature to move a device to a stack that will allow you ‘move’ the device to the group or you can ‘copy’ the d...
Question: What VMware versions is your appliance supported on? Answer: The virtual appliance currently uses VMware hardware version 8. Below is a list of supported hypervisors for the RN150 virtual appliance: VMware Player 4.x and above VMware...
Question: Is there a way to verify the service account for VMware will work with your tool? Answer: To test vSphere access and verify the service is running and the credential has the correct privilege level: Please open a web browser and ente...
Question: We started the assessment but wanted to add more subnets. Can we restart the assessment? Answer: Subnet/credential information can be added/edited in the virtual appliance at any point. Please ensure to save any subnet/credential chang...
Question: We selected start assessment but received an error to contact support? Answer: Selecting 'Start Assessment' while another HealthCheck assessment is currently running will cause the Flex balance to be decremented by one. Once your Flex ...
Question: We selected start assessment but do not see any data in the portal. How long does it take to see data? Answer: The Discovery process can take anywhere from 2-4 hours up to a couple of days or longer in some cases to complete depending ...
Question: We received an email saying the appliance is offline however we verified the VM is online. Did we lose collection? Answer: It is not uncommon to see offline notifications and as long as the appliance is able to reconnect within 4-8 ho...
Question: Is there a limit to the number of subnets we can enter? Answer: The platform does not have a limit on the number of subnets however we do not allow anything larger than a /16 to be entered at once due the potential time and load it wou...
Question: What information do I get by adding SSH credentials for the additional credentials section. Answer: The platform can provide a CLI report on Cisco devices with the following information: Show Running-Config (requires enable password)...
