Question:
We selected start assessment but received an error to contact support?
Answer:
Selecting 'Start Assessment' while another HealthCheck assessment is currently running will cause the Flex balance to be decremented by one. Once your Flex balance reaches 0, and you attempt to start an assessment while another assessment is running, you will receive a notification from the appliance to contact support. The virtual appliance will then go into 'error' state and will require the partner/customer to contact support to resume the assessment
