Question: How can we tell when a specific device was licensed and/or unlicensed? Answer: There is no report which shows when a device was licensed or unlicensed. Using the Summary of Collection details, you can see if a device had been license...
Question: I have created a stack name, and set the stack name on a group of devices that are members. How long before I begin to see connectivity data in the portal? Answer: Data will typically populate in the portal after 2-3 hours of licensing...
Question: If I want to create a different assessment (having two different software product stacks run in parallel) is it best to deploy a second RN150, or scan the second product’s IP space and create a different stack on the same RN150? Answe...
Question: Why do I need to provide Domain Administrator or Local Administrator credentials for accessing Windows devices? Answer: The platform uses Windows Management Instrumentation (WMI.) This is a Microsoft service that requires domain or loc...
Question: Why do I need Sudo enabled for inventorying Linux/AIX devices? Answer: Some commands utilized during the collection processes require elevated privilege on the target system. This corresponds to elevation to the root account. If the us...
Question: We bought a license burst, why do we show 0 licenses available? Answer: The user must select “Start 30 day burst” in the licensing section to open the pool of licensing
Question: I receive the error "The following manifest file entry (line 1) is invalid: SHA256 (xxxxxxx.ovf)” when trying to deploy the RN150 appliance? Answer: This error is due to the vSphere client does not support SHA256. An alternative is to ...
Question: I have devices inventoried and licensed but many of the servers are showing in the Isolated Stack? Why don’t we see any connections? Answer: There are 2 common reasons devices can be categorized as ‘Isolated Devices:’ Once licensed, th...
Question: How do I add or change the subscription administrator to another user? Answer: Only the current subscription manager can request a user be added as a subscription manager. If the current subscription manager is no longer employed, the ...
Question: Can I deploy the RN150 appliance in AWS? Answer: No, Flexera does not ‘Officially’ support deploying the virtual appliance in AWS.
Question: Why are so many of our devices listed as ‘Inaccessible Devices?’ Answer: Devices must meet the following requirements to be inventoried by the platform: In ScopeICMP reachableA valid credential entered in the RN150Device must respond a...
Question: I ran an assessment using a CloudScape subscription but do not see the additional reports (myITassessment, critical interfaces, Detailed Infrastructure Performance reports) Where are the reports we used to receive? Answer: HealthCheck ...
How to use the Database Collection Module: Database collection module documentation reviews credential information needed to enable the collectionThe database module collects information about the connectivity of each schema within your database hos...
When to use this process: If more devices have been discovered for an Assessment than need to be licensed, you can use the the columns on the Collect Data > Licensing page to filter the list. If the available columns cannot be used to create your t...
Question: An employee is no longer with this company, how do I remove users from an assessment? Answer: First, navigate to "User Access" under the hamburger. Expand the "Current Users" or "People Who Haven't Accepted Your Invite" section. Note t...
Question: I have setup MFA and still cannot login and keeps asking me to enter MFA details Answer: The customer will get stuck in a loop of providing the MFA email and telephone number for MFA and when they get the finalization email and click t...
Question: We're seeing some latency issues collecting data from offshore. We're considering installing a second appliance. Do we create a new assessment for the second appliance, or do we add it to the existing assessment? How does this impact li...
Question: Once discovery and inventory are complete, how long does it take to get good performance data?Documentation mentions it could take 30 days to see reliable data. Is that the right target? Answer: On average, it takes approximately seve...
Question: Is there a way to stop a rescan that was started accidentally? Answer: At the current time, no. If a rescan has been started and is impacting the environment, disable the virtual machine network interface. This will allow the process t...
Question: I noticed we have 335 core licenses and 1 burst available. Initial scan found almost 32K items. Do we have enough licenses? How does the burst license work? Answer: The burst consists of 30-day licenses, in addition to the 335 core ...
