A high volume of incoming inventory data can result in the beacon having a large backlog of NDI files atC:\ProgramData\Flexera Software\Incoming\Inventories. If you’re using a beacon version earlier than 18.1, you can create a new task in the Windows...
When a user logs into Flexera One, they may see a red popup error in the top right corner with the following message: When an org has the capability for IT Asset Management (formerly FlexNet Manager Suite Cloud), the system checks the user's perm...
When calling the Flexera One ITAM REST API you may receive the following error: { "name": "forbidden", "id": "ZRqljLCI", "message": "insufficient privilege for path #1: requires fnms:asset:index, common:org:own", "temporary":...
If you want to delete a beacon from the Flexera One user interface but the button is disabled, this may be due to the beacon version you’re using. To use this feature, you must upgrade your IT Asset Management Beacons to version 13.5.x or later. If y...
You can use manual mapper configuration settings for situations where the usage of an executable you are interested in is not being metered in another way. This article shows you how to enable manual mapper for the usage agent. This technique primari...
In certain scenarios, a virtual machine (VM) host may show it’s consuming on the license consumption tab when the VM host’s status is set to ignore. This issue can occur due to the consumption logic of certain license types that consume virtual mac...
You can create your own analytics-based widgets in Flexera One. Follow the steps below to create a custom report and widget for your dashboard. Instructions Open Flexera One.To add a widget, you must first create a custom report. Go to Dashboards > M...
When executing a custom report, you may hit a limit at one million rows of data returned within the Flexera One UI. To combat this, the following workarounds are available: Create multiple custom reports using advanced filters to reduce the number of...
Flexera support may need additional information about the network requests generated in your browser to troubleshoot issues such as those with APIs or timeouts and performance issues. A member of the support team may ask you to record a HAR file, a l...
The Flexera Business Adapter is a critical component used to integrate data from various sources into the Flexera IT asset management system. The adapter may not function correctly in certain scenarios if the Location ID field is not populated with...
Flexera Business Adapter Studio is a powerful integration tool used to connect various systems and applications within an enterprise environment. When working with complex integrations, it's essential to enable logging to facilitate troubleshooting a...
The Flexera Tech Spend Dashboard is a powerful tool that provides insights into technology spending across an organization. However, if the dashboard does not display on-premises data, it can indicate a configuration or connectivity issue. This artic...
Use the following steps to create a service account for an application that will connect to Flexera One’s APIs. Service accounts are complimentary to refresh tokens. They can be given lesser privileges and can be decoupled from any specific user. Cre...
A common reason why a device with an IBM processor value unit (PVU) license might not be consumed is that the host of the virtual machine (VM) is being ignored. If a VM's host is ignored, it will not consume any IBM PVU license points, even if the VM...
When attempting to use Okta’s single sign-on (SSO) to log into Flexera One, some users may encounter a “400 Login Failed” error. This error can occur if Okta is attempting to authenticate with a domain that has not been verified in Flexera One. Flexe...
While many Flexera One products do not require an ECCN (Export Control Classification Number), the following products do require an ECCN: ProductECCNIT Asset Management Complete5D002IT Asset Management Standard5D002IT Visibility5D002 In the ECCN: ...
Flexera will be making updates to our infrastructure that will change the outbound IP address Flexera uses for customers’ cloud instances. Important: Any customers that control inbound access to their cloud services or infrastructure by IP addres...
Due to an unintentional change in the VPC that ended up replacing the NAT Gateway, the IPs of the NAT Gateway (that we previously communicated with the customers) were changed. Customers will need to add the following IPs to their whitelist: IPs cu...
Following the recent update to our ServiceNow integration, we have noticed that existing integrations are failing due to a change in the required minimum ServiceNow permissions. To provide details as to which paid licenses are being used by which ro...
The Flexera System Status Dashboard page provides current availability information on our cloud products. Please use the steps below to sign up and receive service interruption or maintenance notifications associated with an incident. Navigate to h...
