Determine which devices are clients or servers in IT Visibility
To determine which devices are clients or servers in IT Visibility you can use the Subcategory field. Select Subcategory then select to filter via a device type, such as servers.
Knowledge Base Articles
Enable vulnerability data via API on Flexera One's TI Platform
This article explains how to enable the vulnerability data via the API for your organization if you're using Flexera One and are on the Technology Intelligence (TI) Platform. If you're on the TI Platform, you don't have access to the following datase...
Flexera SaaS Management Data Ingestion Utility
The Flexera SaaS Management (FSM) Data Ingestion Utility is a client-based Windows desktop tool providing a code-free method to ingest data from your organization’s multiple SaaS applications. It enables the ingestion of data from: CSV file sourcesV...
ServiceNow Power BI Reporting for Flexera One's SaaS Management
Flexera One’s SaaS Management now offers Microsoft Power BI extensible reporting for ServiceNow. The following new insights for analyzing ServiceNow subscriptions and allocations help identify license reclamation or downgrading opportunities. Executi...
Filtering Active and Normalized Software Installations in ServiceNow with Flexera One Integration
Flexera One ServiceNow Scoped App uses the "Is Deleted" field in the Software Installations table to indicate whether a software installation is currently active on a device. This field is unique to Flexera One and is part of the integration...
Configure a task to upload inventory files from older version beacon servers
A high volume of incoming inventory data can result in the beacon having a large backlog of NDI files atC:\ProgramData\Flexera Software\Incoming\Inventories. If you’re using a beacon version earlier than 18.1, you can create a new task in the Windows...
User failed to authenticate and authorize with the IT Asset capability
When a user logs into Flexera One, they may see a red popup error in the top right corner with the following message: When an org has the capability for IT Asset Management (formerly FlexNet Manager Suite Cloud), the system checks the user's perm...
403 Permission denied error after ITAM REST API calls
When calling the Flexera One ITAM REST API you may receive the following error: { "name": "forbidden", "id": "ZRqljLCI", "message": "insufficient privilege for path #1: requires fnms:asset:index, common:org:own", "temporary":...
Unable to delete beacon from Flexera One user interface
If you want to delete a beacon from the Flexera One user interface but the button is disabled, this may be due to the beacon version you’re using. To use this feature, you must upgrade your IT Asset Management Beacons to version 13.5.x or later. If y...
Software usage metering: Manual mapper example
You can use manual mapper configuration settings for situations where the usage of an executable you are interested in is not being metered in another way. This article shows you how to enable manual mapper for the usage agent. This technique primari...
Using Client Certificate Mapping Authentication in IIS for mutual TLS (mTLS) authentication of computers running the FlexNet inventory agent
Summary Mutual TLS (mTLS) authentication with certificates configured on beacons and inventory device computers running the FlexNet inventory agent can be used help ensure a level of trust between beacons and inventory devices. This article describe...
Enabling Only the Necessary Expense (Coupa) Integration Task Permissions
Introduction The Expense (Coupa) direct integration with SaaS Management includes two integration tasks: Application Roster and Expense Discovery. For a description of these integration tasks, see SaaS Integration Task Terminology. You can now provi...
Ignored virtual machine host is consuming a license
In certain scenarios, a virtual machine (VM) host may show it’s consuming on the license consumption tab when the VM host’s status is set to ignore. This issue can occur due to the consumption logic of certain license types that consume virtual mac...
Create a new analytics report and add a custom widget
You can create your own analytics-based widgets in Flexera One. Follow the steps below to create a custom report and widget for your dashboard. Instructions Open Flexera One.To add a widget, you must first create a custom report. Go to Dashboards > M...
Custom report limit at one million results
When executing a custom report, you may hit a limit at one million rows of data returned within the Flexera One UI. To combat this, the following workarounds are available: Create multiple custom reports using advanced filters to reduce the number of...
Capture web session traffic in a HAR file for troubleshooting
Flexera support may need additional information about the network requests generated in your browser to troubleshoot issues such as those with APIs or timeouts and performance issues. A member of the support team may ask you to record a HAR file, a l...
Business adapter may fail to split newly created corporate locations by their parent and child locations
The Flexera Business Adapter is a critical component used to integrate data from various sources into the Flexera IT asset management system. The adapter may not function correctly in certain scenarios if the Location ID field is not populated with...
Enabling logging on Flexera Business Adapter Studio
Flexera Business Adapter Studio is a powerful integration tool used to connect various systems and applications within an enterprise environment. When working with complex integrations, it's essential to enable logging to facilitate troubleshooting a...
Custom Inventory Importer
Custom Inventory Importer is a command-line interface (CLI) tool that allows you to upload custom inventory data into Flexera One for processing, just like any other data source. This tool allows you to test out ideas or demonstrate the platform's ca...
Tech spend dashboard does not show on-prem cost data
The Flexera Tech Spend Dashboard is a powerful tool that provides insights into technology spending across an organization. However, if the dashboard does not display on-premises data, it can indicate a configuration or connectivity issue. This artic...
