FlexNet Operations Knowledge Base

Question: How do you change the log file directory for flexnet.log, 3rdparty.log, and nocontext.log in the FlexNet Operations On-Premises setup? A new log location might be necessary, for example, if log files tend to become quite large, especially...

Symptoms: After installation when trying to login first time to FlexNet Setup with default credentials it tries to redirect to the password change page, but before reaching to the page it throws error below: org.apache.tiles.definition.DefinitionsFa...

Symptoms: It is seen that after the upgrade of FNO On-premises, the devices tab is not being listed either in producer portal or in end user portal even though customer has valid licenses of FNE. Diagnosis: FNO On-premises gets its licenses from Re...

This article explains how to install and configure digital certificates for use with the FlexNet Operations application based on your particular requirements and environment. This section contains the following topics: Exporting a Digital Certifica...

Question: What are the supported languages for FNO End User Portal Localization? Answer: The current FNO supported end user portal localization languages list are as per below. Language Language Code ENGLISH en_US Bulgarian bg_BG Croatian...

Problem: Sometimes we are getting the exception "9999: [Incident# 9444-31116] java.lang.Exception: Unable to connect to AWS Redshift. See log for details" when we run the getDeviceRequest webservice (getDeviceRequest.JPG) and when we open the Devi...

The port number 5001 is used by FNO SoapMonitor and if we need to change this port number for security reasons based on the firewall configuration, then we can find the running port with the following command and change to another port. C:\>netstat ...

Symptoms: Webservice example of how to disassociate a User who is part of multiple Accounts Diagnosis: How to programmatically disassociate a User from an Account Solution: Use the UserAcctHierarchyService?wsdl Import the UserAcctHierarchy...