Symptoms Misleading error events about cloud server provider metadata, IBM DB2, and Toad for Oracle may appear in the "ManageSoft" event log on Windows when inventory is gathered. Details When the inventory agent runs to gather inventory on Window...
Summary The System Tasks page in the web UI may load slowly, especially for large or busy systems with many tasks. Fix status This issue has been fixed in the following FlexNet Manager Suite releases: 2021 R1.2 / Nov 2021 (Cloud), 2022 R1 (On P...
Summary If details such as the filename or application information retrieved from the registry about a process that is metered by the FlexNet inventory agent contains multi-byte Unicode characters, then such characters may appear in usage data as a ...
Description If the Inventory Adapter Studio is used to open and save the file inventory import reader file C:\ProgramData\Flexera Software\Compliance\ImportProcedures\Inventory\Reader\ManageSoft\Computer.xml, subsequent executions of the inventory i...
Description When importing installer evidence from Tivoli Endpoint Manager, every version of an application can show as being installed if the evidence does not contain a version number and the display name is identical. Replication Scenario For Ti...
Symptoms License reconciliation fails with an error similar to the following appearing in the importer log: 2021-10-01 09:58:10,634 [INFO ] Calculates and updates the group's counts and rolled-up values. 2021-10-01 09:58:16,743 [ERROR] ...
Summary ndtrack processes may crash with a segmentation fault when running on a Ubuntu 18.x virtual machine on a KVM hypervisor. The following output may be observed when running ndtrack interactively: $ ./ndtrack -t Machine Relink `/lib/x86_64-li...
Summary The following error message is displayed after clicking the Test connection button when configuring an inventory connection of type "Salesforce": Test connection failure - unable to retrieve Salesforce API version: sfURLParm = https://login...
Summary The following error message is displayed after clicking the Test connection button when configuring an inventory connection of type "Amazon Web Services": The value for 'Access Key' is not valid. --- Details --- PowerShell method 'Test-Co...
Summary The FlexNet Inventory Agent Status page may take a long time to load, or fail to load at all. Cause This problem occurs because the database query used to retrieve data to populate this page may perform poorly for some types of data, especi...
Summary Gathering inventory from Oracle VM Manager may fail if an Oracle VM server is not a member of a server pool. Symptoms A symptom of this problem occurring is a generic generic failure result appearing in inventory rule status files similar t...
Summary The documented supported format of date values related to usage data used in inventory import spreadsheets does not match the actual formats supported by the import process. Details The following pages in the Inventory Spreadsheet Templates...
Symptoms When BMC Discovery (previously known as BMC Atrium Discovery and Dependency Mapping, or ADDM) is configured to gather file inventory that is subsequently imported into FlexNet Manager Suite using the out-of-the-box connector, inspection of ...
Synopsis FlexNet Manager Suite imports installer evidence records for some application packages that some versions of the IBM License Metric Tool (ILMT) and BigFix Inventory track as having been installed at some point in the past, but are not curre...
Synopsis When the Microsoft 365 adapters runs more than an hour to collect the usage information, the import fails with an error like the following: 2021-05-26 12:52:16,933 [INFO ] Reading 'Computer' data from 'M365' (ver 1.0) data source 2021-0...
Synopsis Inventory NDI files gathered from devices running MacOS where the inventory agent has been unable to identify a unique ID for the machine or user may fail to import. Details When the inventory agent is unable to identify a unique ID for th...
Synopsis Some Oracle Database instance records associated with inventory devices may get deleted and re-created each time the inventory reconciliation writer steps are executed. When this occurs, recurring events like the following will appear in t...
Synopsis The Inventory without Assets view is intended to list inventory device records that are not associated with an asset record. However this view includes inventory device records for virtual machines which are associated with an asset by virt...
Synopsis Input validation performed on the web UI page where accounts are configured to grant people access to FlexNet Manager Suite prohibits entry of an email address containing an apostrophe (') character. The following validation error message i...
Symptoms When BMC Discovery (previously known as BMC Atrium Discovery and Dependency Mapping, or ADDM) is configured to gather file inventory that is subsequently imported into FlexNet Manager Suite using the out-of-the-box adapter, inspection of da...
