Known Issue: Beacon installer sets App Path in registry for ndtrack.exe incorrectly (IOJ-2235433)
Known Issue: Beacon installer sets App Path in registry for ndtrack.exe incorrectly (IOJ-2235433)
Symptoms
Attempts to invoke ndtrack.exe on computers to gather inventory from computers with the FlexNet beacon component installed without specifying a path to the file may fail with a "file not found" type error.
A common symptom is to see logging like the following appearing in the agent’s C:\Windows\Temp\ManageSoft\schedule.log file:
[2/13/2022 6:05:21 PM (G, 0)] {1520} Execute “ndtrack -o InventoryType=Machine -o UserInteractionLevel=Quiet”
[2/13/2022 6:05:21 PM (G, 0)] {1520} Execute “Failed to start <ndtrack> with error 2 (0x2), hInstApp 2: The system cannot find the file specified.”
[2/13/2022 6:05:21 PM (G, 0)] {1520} Execute “Failed to start <ndtrack>, verb <open>, flags (0x800440) with error 2 (0x2), hInstApp 2: The system cannot find the file specified.”
[2/13/2022 6:05:21 PM (G, 0)] {1520} Execute returned “File Not Found:ndtrack -o InventoryType=Machine -o UserInteractionLevel=Quiet”.
Cause
This occurs because the beacon installer incorrectly sets path details for the ndtrack.exe executable under the HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\App Paths\ndtrack.exe registry key.
Details
The beacon installer may incorrectly set the path to the ndtrack.exe executable under the HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\App Paths\ndtrack.exe registry key.
As a result, any attempts to invoke ndtrack.exe in a way that depends on these settings (such as invoking ndtrack.exe from a cmd shell window without specifying a path) will fail.
Workaround
Confirm the installation directory of the FlexNet beacon software component. This is commonly C:\Program Files (x86)\Flexera Software\Inventory Beacon.
Update the following registry entries under the key HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\App Paths\ndtrack.exe as follows (replacing all references to the installation directory with your directory if it is different):
Tip: If you have been impacted by this issue, please click the KUDOS button above. This helps to track the relative significance and importance of issues. Clicking on an option against "Was this article helpful?" also helps assess and improve the usefulness of content.
