Symptoms The writers phase of the inventory import process intermittently fails with an error like the following when the FlexNet Manager Suite compliance database is hosted on a SQL Server 2016 instance: Failed to execute Writer 'EvidenceAlerts' f...
Summary When multiple discovery tasks are run on a beacon at the same time, one or more of the tasks may fail or result in other inconsistent behavior. Symptoms of this issue can include: Discovery tasks continue to be reported with an "In progress"...
Synopsis The InsertComputerEvidenceFromInstallerEvidenceUsage or InsertComputerEvidenceFromFileEvidenceUsage import writer steps may fail with the following error if usage date values imported from an inventory spreadsheet use an invalid format: Th...
Summary Inventory gathering ndtrack processes on Unix-like operating systems may hang while attempting to gather Java version details if a file named "java" that is not executable is found on the filesystem. Symptoms When this issue occurs, output ...
Summary When a business adapter is configured to import data from a text data file (commonly referred to as a "CSV file"), and a schema.ini file is supplied specifying the format of data in that file, the schema.ini file may be deleted when the busi...
Symptoms The installation (ndlaunch) agent may crash when attempting to download files related to the agent's policy or client settings when configured to connect to a beacon using an IPv6 address. Details When the issue occurs, the last line of lo...
Summary The usage agent on Windows may generate large numbers of logging messages on computers meeting the following conditions: The usage agent is enabledThe FlexNet inventory agent Docker service is not running (for example, because Docker is not ...
Summary Usage MMI files that contain "?" characters in application details that are gathered while metering application usage may fail to be successfully imported. Details Here is an example of usage MMI file content illustrating this issue: <USA...
Summary Web UI grid pages such as All Assets, All Contracts and others may be show an error if custom properties are configured, and where the case differs in custom property names specified in the following table columns in the compliance database:...
A critical vulnerability in Apache Log4j 2 impacting versions from 2.0-beta9 through 2.12.1 and 2.13.0 through 2.14.1 has been publicly disclosed. The vulnerability has been assigned the identifier CVE-2021-44228. IBM’s Cognos is included in Flexera...
Summary Configuring a value for the no_proxy FlexNet inventory agent preference setting has no effect. Details The FlexNet inventory agent has a no_proxy preference setting which lists the addresses for which the installation agent should ignore th...
Symptoms When attempting to save an account record in the web UI, the following error message is displayed if the top level domain in the account's email address is longer than 6 characters: Invalid email format Details Here is an example of an e...
Summary FlexNet beacon versions 2021 R1 (15.0.0) and higher gather SAP inventory data in a format that inventory server versions 2019 R2 (14.0.0) and earlier are unable to process. Details FlexNet beacon versions 2021 R1 and higher include changes ...
Summary When data is exported from the All Containers view in the web UI to an Excel file, Excel may report that the file is damaged and needs to be repaired when attempting to open the file. Workaround The exact conditions that cause this problem...
Summary Beacon rules to execute various discovery and inventory tasks are run by each beacon at the set schedule time in the time zone of that beacon. In a system with beacons in different time zones, rules end up executing at different moments in t...
Summary Users records created based on data imported from a connection to SaaS Manager may be merged with users created based on data imported from SAP. Details If data is imported from both SAP and SaaS Manager then the FlexNet Manager Suite impor...
Summary When FlexNet inventory agent schedule settings are changed on a managed device, a new partial inventory NDI file is generated and uploaded by the next IBM PVU inventory scan event, despite no change in hardware configuration taking place. De...
Symptoms Attempts to invoke ndtrack.exe on computers to gather inventory from computers with the FlexNet beacon component installed without specifying a path to the file may fail with a "file not found" type error. A common symptom is to see loggin...
Summary When the lightweight Kubernetes agent uploads an inventory file to a beacon, the agent's logging incorrectly suggests the upload has failed if the beacon returns an HTTP 201 CREATED status code. Despite this, the inventory is actually succe...
Symptoms BIOS information such as serial number, UUID, manufacturer, model, and chassis type may be missing from inventory gathered from computers running Linux operating systems by the FlexNet inventory agent if the dmidecode program is not availab...
