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Synopsis Inventory NDI files gathered from devices running MacOS where the inventory agent has been unable to identify a unique ID for the machine or user may fail to import. Details When the inventory agent is unable to identify a unique ID for th...
Synopsis Some Oracle Database instance records associated with inventory devices may get deleted and re-created each time the inventory reconciliation writer steps are executed. When this occurs, recurring events like the following will appear in t...
Synopsis The Inventory without Assets view is intended to list inventory device records that are not associated with an asset record. However this view includes inventory device records for virtual machines which are associated with an asset by virt...
Synopsis Input validation performed on the web UI page where accounts are configured to grant people access to FlexNet Manager Suite prohibits entry of an email address containing an apostrophe (') character. The following validation error message i...
Symptoms When BMC Discovery (previously known as BMC Atrium Discovery and Dependency Mapping, or ADDM) is configured to gather file inventory that is subsequently imported into FlexNet Manager Suite using the out-of-the-box adapter, inspection of da...
Summary When the SAPReader process attempts to extract and upload a very large amount of data from SAP, the process may fail with an error like the following appearing in logging: 2020-12-03 16:09:43,923 [SAPReader.SAPReader |(null)] [ERROR] An ...
Symptoms When the date format for the locale of the user running the data warehouse export process is different to the date format for the locale for the data warehouse database, the data warehouse export process may fail. Logging from the export p...
Summary A large amount of file evidence may be included in inventory data when the FlexNet inventory agent gathers Oracle Fusion Middleware inventory data, potentially leading to performance challenges with the inventory import process. Details Th...
Summary When configuring a connection of source type Tanium in the beacon UI, clicking the Test connection button fails with the following error even if correct server details and credentials have been supplied: Unable to connect to the Tanium serv...
Symptoms Installer evidence based on the Host:HostedSoftware:InstalledSoftware:Package relationship in BMC Atrium Discovery and Dependency Mapping (ADDM) is not imported by FlexNet Manager Suite 2020 R2 when using an ADDM staging database with schem...
Summary The FlexNet inventory agent on Unix-like operating systems only gathers one IP address (typically the "last" one) from each network adapter as part of inventory. This differs from the agent behavior on Windows systems where all IP addresses ...
Symptoms Oracle Database inventory cannot be gathered from Automatic Storage Management instances. These instances typically have a name that starts with "+ASM". Logging generated by the ndtrack process while gathering Oracle Database inventory may...
Summary Data files named *.raa containing Citrix remote application details may fail to be imported if they contain non-ASCII characters. This issue occurs because non-ASCII characters in *.raa files are not written using an appropriate character e...
Summary When the usage agent's UseAddRemove preference is set to true on a managed device running a Microsoft Windows operating system, usage should generally be metered for all executables under an installation directory that is identified for any ...
Description InTune incorrectly identifies the install behavior of the FlexNet inventory agent Windows Installer (MSI) package as being "User" rather than "System". This may result in an agent installation that was initiated by InTune being broken, w...
Summary The inventory import process does not import serial number details that are gathered by the FlexNet inventory agent from Mac computers that use the M1 chip. As a result, serial numbers shown on inventory device records for such computers are...
Summary When the FlexNet inventory agent is configured to gather Docker inventory, the fnms-docker-monitor process will produce and save an inventory .ndi file once for each container image that is ever found on the host. This is done to minimize co...
Summary The Last used date column of the License Compliance > Applications > Application Installation Details report only shows usage dates which are within the period specified by the Usage period property configured on the associated application r...
Summary In some situations, the performance of database queries used to obtain data to be displayed in the file evidence grid on the Evidence tab when viewing an inventory device record can decrease to the point where timeouts occur. This results in...
Summary A red error bar error may appear in the web UI when viewing the Installer Evidence tab of a Discovered Device record. Symptoms The C:\ProgramData\Flexera Software\Compliance\Logging\WebUI\webui.log file on a FlexNet Manager Suite On Premise...
