FlexNet Manager Suite Known Issues

Known Issue: Data Warehouse export fails with error when locale date format differs between the database user & Windows account used for running the export: "The conversion of a nvarchar data type to a datetime data type resulted in an out-of-range value" (IOJ-2169655)

Symptoms When the date format for the locale of the user running the data warehouse export process is different to the date format for the locale for the data warehouse database, the data warehouse export process may fail. Logging from the export p...

Known Issue: Enabling the Oracle Fusion Middleware (FMW) scan can cause an increase in the amount of file evidence collected (IOJ-2213407)

Summary A large amount of file evidence may be included in inventory data when the FlexNet inventory agent gathers Oracle Fusion Middleware inventory data, potentially leading to performance challenges with the inventory import process. Details Th...

Known Issue: Testing connection to Tanium Asset in the beacon UI fails with "(403) Forbidden" error, but imports succeed (IOJ-2213292)

Summary When configuring a connection of source type Tanium in the beacon UI, clicking the Test connection button fails with the following error even if correct server details and credentials have been supplied: Unable to connect to the Tanium serv...

Known Issue: Installer evidence is not imported by FlexNet Manager Suite 2020 R2 from ADDM staging database with schema version 1.10 or later (IOJ-2191493)

Symptoms Installer evidence based on the Host:HostedSoftware:InstalledSoftware:Package relationship in BMC Atrium Discovery and Dependency Mapping (ADDM) is not imported by FlexNet Manager Suite 2020 R2 when using an ADDM staging database with schem...

Known Issue: Only one IP address is gathered from each network adapter by the FlexNet inventory agent on Unix-like operating systems (IOJ-2163157)

Summary The FlexNet inventory agent on Unix-like operating systems only gathers one IP address (typically the "last" one) from each network adapter as part of inventory. This differs from the agent behavior on Windows systems where all IP addresses ...

Known Issue: Oracle Database inventory fails to be gathered from Automatic Storage Management (ASM) instances (IOJ-1730590)

Symptoms Oracle Database inventory cannot be gathered from Automatic Storage Management instances. These instances typically have a name that starts with "+ASM". Logging generated by the ndtrack process while gathering Oracle Database inventory may...

Known Issue: Import of Citrix remote application *.raa files containing non-ASCII characters may fail with "XmlException: Invalid character in the given encoding" (IOJ-1986841)

Summary Data files named *.raa containing Citrix remote application details may fail to be imported if they contain non-ASCII characters. This issue occurs because non-ASCII characters in *.raa files are not written using an appropriate character e...

Known Issue: Usage is not tracked for executable files in the installation directory of a Windows Installer package that are not identified as an MSI component key file, even if UseAddRemove preference is set to true (IOJ-2203434)

Summary When the usage agent's UseAddRemove preference is set to true on a managed device running a Microsoft Windows operating system, usage should generally be metered for all executables under an installation directory that is identified for any ...

Known Issue: InTune incorrectly identifies the install behavior of the FlexNet inventory agent Windows Installer package as "User" (IOJ-2081669)

Description InTune incorrectly identifies the install behavior of the FlexNet inventory agent Windows Installer (MSI) package as being "User" rather than "System". This may result in an agent installation that was initiated by InTune being broken, w...

Known Issue: Serial numbers are blank on inventory device records for Mac devices that use the M1 chip (IOJ-2191525)

Summary The inventory import process does not import serial number details that are gathered by the FlexNet inventory agent from Mac computers that use the M1 chip. As a result, serial numbers shown on inventory device records for such computers are...

Known Issue: Large number of inventory .ndi files for Docker images may accumulate in tracker/inventories directory over time (IOJ-2201082)

Summary When the FlexNet inventory agent is configured to gather Docker inventory, the fnms-docker-monitor process will produce and save an inventory .ndi file once for each container image that is ever found on the host. This is done to minimize co...

Known Issue: Application Installation Details report does not show last usage dates prior to the period specified on the "Usage Period" property of the application (IOJ-1879203)

Summary The Last used date column of the License Compliance > Applications > Application Installation Details report only shows usage dates which are within the period specified by the Usage period property configured on the associated application r...

Known Issue: Viewing file evidence on Inventory Device Evidence tab may fail after some time with a red error bar message (IOJ-2197698)

Summary In some situations, the performance of database queries used to obtain data to be displayed in the file evidence grid on the Evidence tab when viewing an inventory device record can decrease to the point where timeouts occur. This results in...

Known Issue: Error in webui.log when viewing Installer Evidence tab of Discovered Device record: "System.InvalidOperationException: The result collection contains duplicate objects." (IOJ-2158825)

Summary A red error bar error may appear in the web UI when viewing the Installer Evidence tab of a Discovered Device record. Symptoms The C:\ProgramData\Flexera Software\Compliance\Logging\WebUI\webui.log file on a FlexNet Manager Suite On Premise...

Known Issue: Installations may be recognized based on out-of-date evidence from software inventory when duplicate computer records exist in inventory database (IOJ-2117410)

Summary When an inventory source has more than one computer record that is mapped by the inventory import process to a single inventory device, software evidence details from all computer records are merged. Typically this is not desired, as in this...

Known Issue: Application Installation Details report may perform poorly or fail after some time with a red bar error due to large volume of data (IOJ-1892311)

Summary The License Compliance > Applications > Application Installation Details report may take a very long time to load and/or fail to load with red error bar displayed, particularly when the report is used in a way that results in large volumes o...

Known Issue: Error may be reported from import process when a special character exists in data source name: "Error occurred while creating the log file package. Exception: Illegal characters in path." (IOJ-1818863)

Summary When an inventory connection name contains a special character, an error like the following may appear in inventory import log files: 2017-02-23 02:49:46,013 [ERROR] Error occurred while creating the log file package. Exception: Illegal cha...

Known Issue: "Agent Installed" flag on discovered device records may appear as "No" even if the agent is installed (IOJ-1805992)

Summary The Agent installed column shown on the Discovery & Inventory > Discovery > All Discovered Devices page may show the value "No" even if the FlexNet inventory agent application has been recognized as installed on a device. Fix details This i...

Known Issue: Oracle Database instances read from TNSNAMES.ORA are never deleted (IOJ-1769976)

Summary Oracle Database instance details discovered from tnsnames.ora file details are never automatically deleted, even if the instance details are subsequently removed from the original tnsnames.ora file in which they appeared. Fix status This...

Known Issue: Usage of 64-bit applications and applications with a non-unique install path may not be tracked when agent UseAddRemove preference is "true" (IOJ-1664037)

Summary The following limitations apply to the usage agent when the UseAddRemove preference is set to "true": Usage may not be tracked for applications that have installation details recorded in the 64-bit Add/Remove Programs registry (under HKLM\SO...