FlexNet Manager Suite Known Issues

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Known Issue: HTTP 500 and "Could not load file or assembly" errors may occur after upgrading a beacon to version 2020 R2.2 (16.2) due to web.config file not being updated (IOJ-2183358)

Symptoms After upgrading a FlexNet Manager Suite beacon to the 2020 R2.2 (16.2) release, agent logging may show HTTP 500 "internal server error" failures when attempting to upload and download data from the beacon.   For example: [08/03/2021 10:3...

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Known Issue: Unnecessary data may be returned when gathering Oracle Fusion Middleware (FMW) inventory data, leading to inventory files being larger than necessary (IOK-750656)

Summary When the FlexNet inventory agent is configured to collect Oracle Fusion Middleware audit data, inventory NDI files that are generated and uploaded may contain additional embedded content which is not strictly necessary to be included as part...

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Known Issue: Inventory gathering process may terminate on Unix-like operating systems while gathering Java version details (IOJ-2241253)

Summary Inventory gathering ndtrack processes on Unix-like operating systems may terminate unexpectedly while attempting to gather Java version details if the output from a "java" executable is atypical. Symptoms When this issue occurs, ndtrack pro...

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Known Issue: Software license Consumption tab may fail to load with red bar error, and error in webui.log: "Violation of PRIMARY KEY constraint 'PK__#...'. Cannot insert duplicate key in object 'dbo.@InstallsAllocations'" (IOK-1079122)

Summary In FlexNet Manager Suite versions 2022 R2 and 2023 R1, a problem can occur that produces the following error in the WebUI log: [ERROR 2023-08-18 10:39:10,647 39157783ms b.Core.UnhandledErrors] An unexpected error occurred (36e7a994-a336-421...

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Known Issue: Errors may be reported when using SAP-related functions in the web UI due to failed configuration of the FNMSAPPortalKey symmetric key in the compliance database because the TRIPLE_DES encryption algorithm is used (IOJ-2189563)

Summary The FNMSAPPortalKey symmetric key configured in the compliance database uses TRIPLE_DES algorithm. Use of this algorithm may cause errors when the compliance database is hosted on SQL Server 2016 or later, and the compatibility level is set...

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Known Issue: Errors may be reported when using SAP-related functions in the web UI due to failed configuration of the FNMSAPPortalKey symmetric key in the compliance database if non-default SQL Server password complexity requirements are configured (IOJ-1927439)

Summary A symmetric key named FNMSAPPortalKey is created using a random complex password in the compliance database when SAP-related functionality in FlexNet Manager Suite is used. However if your SQL Server instance is configured with non-standard ...

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Known Issue: No consumption is calculated for licenses which use the 'Restrict to OS' setting (IOK-1055905)

Summary Configuring the Restrict to OS setting to anything but “All” on a license record causes the consumption on the license to be 0, and relevant application installations on devices are not covered by the license. Details The following license...

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Known Issue: Details about files named java.exe are not included in inventory gathered from Windows computers unless the PerformOracleJavaAuditScan agent preference is set to TRUE (IOK-1060108)

Summary Inventory gathered by the inventory component (ndtrack) does not include details about files named “java.exe” found on Windows computers unless the PerformOracleJavaAuditScan preference is enabled (set to TRUE). Details The intention of th...

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Known Issue: Details about unsigned java.exe files are not included in inventory gathered from Windows computers (IOK-1060150)

Summary Inventory gathered by the inventory component (ndtrack) does not include details about files named “java.exe” found on Windows computers that are not signed by a trusted certifying authority (CA). Details This issue only affects files name...

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Known Issue: Usage that occurs after the last MMI file is generated in a week is reported in the following week (IOK-1059439)

Summary Application usage that is metered on a computer after the last MMI file containing usage data is generated by the agent in that week may be incorrectly reported as occurring in a subsequent week. Details Application usage details are aggre...

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Known Issue: Created By and Creation Date values on the All Purchases page are details from purchase order records rather than the purchase order line records (IOJ-2190318)

Summary The Created by and Creation date columns in the All Purchases grid show creation details of the purchase order record, not creation details of the purchase order line (aka "purchase") record. Details The data model for how purchase data is...

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Known Issue: Agent config.ini file may become corrupted on Unix-like operating systems and cause agent operations to go haywire (IOK-930635)

Summary FlexNet Inventory Agent preferences in the /var/opt/managesoft/etc/config.ini file on Unix-like operating systems can intermittently and randomly end up with blank or missing values, causing the agent to stop operating correctly. Symptoms ...

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Known Issue: Asset Retirement Reason property values are not updated by a business adapter if the "Update only if the value is empty" rule is used (IOJ-1737346)

Summary When updating the Retirement Reason of an asset, if the Update rule is set to Update only if the value is empty, the field is not updated even if the import was successful. Reproduction Create a business adapter that contains the asset obj...

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Known Issue: Usage installer evidence may not be imported when the installer evidence name includes the version number (IOK-1007093)

Summary If the display name of installer evidence gathered by the FlexNet inventory agent in both inventory and usage data ends with a version number, usage data associated with that evidence may not be imported by the inventory import process. This...

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Known Issue: "ApplicationsByFileEvidence" or "Create temp table ApplicationsByFileEvidence" steps may run slowly on SQL Server 2019 unless compatibility level on the compliance database is set to 110 (SQL Server 2012) or earlier (IOK-703164)

Summary Significant performance issues may affect reconcile time, especially during the ApplicationsByFileEvidence step, when using FlexNet Manager Suite with SQL server 2019.  Reproduction A new install of FlexNet Manager Suite with a set of demo...

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Known Issue: Import process reading data from AWS may run for a long time when there are many AWS accounts on the one connection (IOJ-2160646)

Summary If an Amazon Web Services (AWS) connection is configured in FlexNet Manager Suite/Flexera One ITAM to import data from many AWS accounts, the import reader process to retrieve data from those accounts may run for longer than 30 minutes. Det...

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Known Issue: Active Directory data may not be updated due to the import process for .actdir files timing out (or taking a long time) at the "Reconciling Computers" or "Reconciling Organizations" step (IOJ-2250105)

Symptoms Attempts to upload and import .actdir files containing data extracted from Active Directory may take a long time, or even timeout and fail. If a timeout occurs, data that would otherwise be imported from Active Directory (such as user & com...

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Known Issue: Data warehouse export step "Snapshot Optimization_Snapshot_FACT data" may fail with error: "Conversion failed when converting date and/or time from character string." (IOK-1005577)

Summary The “Snapshot Optimization_Snapshot_FACT data” step of data warehouse export processes may fail with output in the export log file similar to: 2022-12-30 14:40:14,078 [INFO ] Snapshot Optimization_Snapshot_FACT data 2022-12-30 14:40:...

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  • Known Issue 178
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