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Known Issue: Test Connection button fails when configuring connection to Salesforce (IOJ-2229056)

Known Issue: Test Connection button fails when configuring connection to Salesforce (IOJ-2229056)

Summary

The following error message is displayed after clicking the Test connection button when configuring an inventory connection of type "Salesforce":

Test connection failure - unable to retrieve Salesforce API version: sfURLParm = https://login.salesforce.com/services/oauth2/token

Workaround

Perform the following steps instead of using the Test connection button to verify the connection details:

  1. Save the connection details without clicking the Test connection button
  2. Run the import process
  3. Check system status and/or import logs for an indication of any failure while connecting to Salesforce.

Fix status

This issue has been fixed in the following FlexNet Manager Suite releases: 2022 R1.4 / Aug 2022 (Cloud), 2022 R2 (On Premises)

Other information

Affected components: Integration: Salesforce

Master issue ID: IOJ-2229056

Also known as: FNML-77186

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Version history
Last update:
‎Dec 12, 2022 01:28 PM
Updated by:
Community Manager Community Manager