Software evidence --packages like Add/Remove data, file evidence like exe files, and operating system data-- go through various deduplication logic during the normalization process in Data Platform. The deduplication eliminates evidence that is cons...
Summary We have identified an issue with patching to version 5.5.75 due to an issue not fully resolved in 5.5.74 Symptoms There will be issues when applying the patch, meaning that it will not successfully apply, you will see an error message in the ...
Records of previous manufacturers are not deleted to retain any changes that have occurred. They are kept to handle records that may have a new manufacturer due to a merger or acquisition. When lineage occurs, the former manufacturer's status will be...
The 5.5.66 Data Platform patch release includes an Excel extractor that can extract data from a predefined input spreadsheet and convert it into a BDNA consumable zip file. Use the attached spreadsheet to add your raw data, following these rules: Do...
Title: How to run XSF scan files in Normalize and view the Normalized dataIntroduction: To do this you will need the scan file in an input folder on your machine and as a minimum you will need an 'Exceptions' folderInstructions:• From the Admin Conso...
Affected Version: The timeout feature was introduced in 5.5.4 and broke in 5.5.10. Now it got fixed in 5.5.31 release. The default timeout value is 9999. Here are the steps to update the value for timeout session. Solution:1. Please make sure the ...
Run the following query in BDNA_PUBLISH database Select * from MATCH_HOST_SW_PROD where HOSTNAME = ‘’ and DISCOVERED_NAME like ‘%software name%’ Replace software name with the name of the software being looked for and fill in the hostname Export res...
Summary On recent Windows systems, such as 2019 and 2022, a server may be configured to prefer IPv6 over IPv4 by default. This may impact Customers that are installing or configuring User Console - more specifically, when first time or subsequent re-...
Configuration Wizards will prompt you to generate a new security key when run for the first time after updating to Data Platform version 5.5.68 or later (see 5.5.68 Release Notes for more details). If you update the security key and receive the below...
Summary The Full Installer version 5.5.66 for User Console may encounter a failure during the "Initialize Search Engine Index" step for users who do not have Analyze included in their license key while running the User Console configuration wizard. S...
We have identified and addressed a minor security issue in the User Console installer bits with version 5.5.66 build 4008. The installer includes end-of-life log4j components which were remediated in a previous release of Flexera User Console. While ...
If you've applied patch 5.5.70 in Data Platform, Normalize may fail on import with the following error when using non-numeric loader data sources like ADDM: The Resource id of HOST should not be duplicate Workaround If you've downloaded the 5.5.70 pa...
This article describes how ServiceNow users can leverage the Flexera Integration app to migrate from Data Platform to IT Visibility. IntroductionPrerequisitesMigration Steps: Import Technopedia Data to Data PlatformMigration Steps: Export Technopedia...
Symptoms: Applying 5.5.51 or higher version patches failed with the below errors - In the User Console/Logs/Updater.log or Data Platform/logs/Updater.log, you will see the below errors- 2022-04-14 08:41:00,133 0 ERROR Error occurred while executin...
*This script needs to be run in the Flexera integration application scope. 1. Navigate to "Flexera Integration", and underneath "Advanced", you should be able to see "Fix Scripts". Please click on "Fix Scripts". 2. You will then see "Execute Clean-up...
Summary This article discusses common questions in relation to where on the Data Platform servers are account credentials (i.e. user, password and server details) held or stored for connections to existing data sources and how they're encrypted. Q...
Technopedia manufacturer tier 1 and tier 2 list as of June 2023 Tier 1: 62 manufacturersTier 2: 80 manufacturersTier 1 & 2: 142 manufacturers TierManufacturerManufacturer ID1Acer America43231Adobe10161220831Agilent Technologies44321Amazon149388631Apa...
You may experience an error regarding the Tomcat ports you have in use when running the User Console configuration wizard. This error can occur because another process you have on the server is using this port. When this occurs, an error like the bel...
This KB article is to document the steps on how to extract/zip the input data source in detail: 1. Open <Data Platform Installation Directory>/Data Platform/Bin/Extractor.exe 2. Import the extract config file by clicking the "Browse" button. 3. Comp...
The only URL required to be whitelisted by customers external firewalls for Data Platform is the following: http://tus50.bdna.com/ This URL is used to access the Technopedia catalog and download and complete catalog syncs in order to update the libra...
