Data Platform Knowledge Base

Description 5.5.56 is throwing off LDAP settings and causing issues in the Data Platform and User Console configuration wizards shown by the screenshots below: -- The "Certificate Import" button is missing on the LDAP setting page-- When clicking ...

Upon upgrading to or initially installing Flexera Integration App 5.0.854, customers are experiencing freezing during large data set processing in ServiceNow. The attached zip file contains an update set to fix this issue. Who should use this update ...

Symptoms: Creating a process using the SolarWinds extractor causes the normalize to fail Diagnosis: SolarWinds updated version was updated and no longer has a table/view called CPUMultiLoad_Detail Error in logs should appear as follows System.Data...

Important: If you are upgrading the Flexera Integration app from a version prior to 5.0.854, then you must follow one of the two instruction sets below. Upgrade without cleanup of the custom columns in CMDB_CI table in ServiceNow ...

Symptoms: Applying 5.5.51 or higher version patches failed with the below errors - In the User Console/Logs/Updater.log or Data Platform/logs/Updater.log, you will see the below errors- 2022-04-14 08:41:00,133 0 ERROR Error occurred while executin...