If the Diagnostics tool is not working to extract all necessary log files, please gather all logs below: C:\Program Files\BDNA\Data Platform\log C:\Program Files\BDNA\User Console\Logs C:\Program Files\BDNA\Data Platform\TAPI C:\Program Files\BDNA\D...
Data Platform: On Admin UI --> Click the "?" icon which will open a new window with the Normalize Help menu.Under Contents look for --> Support tool-Data platform --> Download Diagnostic Data. Select the relevant logs/data you need to extract. User...
Introduction This Support Tool is to make it as simple as possible to collect relevant files and data that are used by support to review, analyze, and provide support feedback. The support tool retrieves files and data from the backend and provide...
Introduction This support tool is to make it as simple as possible to collect necessary log and configuration files in relation to Data Platform Admin Console The tool gathers the requested log\conf files and downloads as a zip file in your web ...
