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On recent Windows systems, such as 2019 and 2022, a server may be configured to prefer IPv6 over IPv4 by default. This may impact Customers that are installing or configuring User Console - more specifically, when first time or subsequent re-activation occurs, as the hostname that is used by Data Platform is resolved to an IPv6 address. This occurs mainly when both products are co-located.
Error(s) in the logs:
The current workaround for this, as per our Engineering team, is to follow the Microsoft configuration guide below:
Our Engineering team is currently aware of this issue, and they are targeting to fix this in our 5.5.74 patch release. However, if there may be any changes/delays, we will update accordingly.
May 29, 2024 07:15 AM - edited May 29, 2024 07:16 AM