After data normalization, a results file is generated as one of the steps in the normalization process. The queries used to generate these files are located here: <Data Platform install directory >\Reports\Default\DISC\ In order to run the queries you will need to : a. remove the first line, or change it to USE BDNA_PUBLISH; b. update the task id and inventory IDs variables with real IDs       ... View more

Title: .Net Framework 4.72 Requirement Scenario: If after upgrading to 5.5.60 or higher and you cannot proceed on the User Console configuration wizard with the error message "Connect attempt to Data Platform service failed" - Please upgrade to .Net Framework 4.72. Customers who have not already upgraded to .Net Framework 4.72 should do so as some of the new capabilities required to support SAML 2.0 require it. https://dotnet.microsoft.com/en-us/download/dotnet-framework/net472 This is required for Data Platform/User Console versions 5.5.60 and higher. ... View more

If the Diagnostics tool is not working to extract all necessary log files, please gather all logs below: C:\Program Files\BDNA\Data Platform\log C:\Program Files\BDNA\User Console\Logs C:\Program Files\BDNA\Data Platform\TAPI C:\Program Files\BDNA\Data Platform\NormalizeConsole\App_Data\log C:\Program Files\BDNA\User Console\Tools\Tomcat\logs   Also, use the following paths to gather the configuration files: C:\Program Files\BDNA\Data Platform\Custom Views C:\Program Files\BDNA\Data Platform\Conf C:\Program Files\BDNA\User Console\Conf   Additionally, run the following queries in the BDNA_PUBLISH database and save the output as csv format: SELECT * FROM BDNA_A_LOGGER WHERE MESSAGE LIKE '%ERROR%'; SELECT * FROM DIM_N_INV_TASK ORDER BY KEY_INV_TASK; SELECT * FROM TECHNOPEDIA_VERSIONS; SELECT * FROM BDNA_A_PROPERTIES$; SELECT * FROM BDNA_A_CUBES; ... View more

Issue: Not able to edit or add data sources to normalization jobs. The screen appears as blank where options should be listed. Workaround: Download the zip file “BDNA-35352” and place the zip file on the DP server desktop. Open a command prompt as the administrator. Run the following command: “BDNA install location>\Data Platform\Bin\updater.exe" /FILE="patchDownloadLocation>\BDNA-35352.zip“ Once the script runs successfully, clear browser cache and reload the page. ... View more

Symptoms: The User Console configuration wizard throws the error "invalid license" when trying to upload a valid analyzer license. Solution: Manually remove the files with “5.2.0.0..” from the license-installer folder: C:\Program Files\BDNA\User Console\Tools\Others\license-installer\lib   Then, re-run the UC configuration wizard and upload the analyzer license accordingly.  ... View more

Description 5.5.56 is throwing off LDAP settings and causing issues in the Data Platform and User Console configuration wizards shown by the screenshots below:  -- The "Certificate Import" button is missing on the LDAP setting page -- When clicking on the "Test" button, got a pop-up saying "Do you trust this cert?", when clicking on yes, the test passed. -- The User Console configuration wizard gives the error message "The LDAP information is not right" Workaround: Please copy the file 5.5.48_NBIDLLS.zip to the Tmp directory in the User Console installation folder and overwrite the existing file. Afterwards, execute the command below as an Administrator: "%NORMALIZE_BI_HOME%\bin\updater.exe" /FILE="%NORMALIZE_BI_HOME%\Tmp\5.5.48_NBIDLLS.zip"     Fix Version: 5.5.57           ... View more

The only connection a Data Platform instance makes to Flexera Server ("TUS", Technopedia Update Server) is during the Technopedia Catalog Synchronization task to download the latest catalog and, optionally, upload unmatched files for gap-fill process: TUS request data is encrypted by Binary + Compression + Base64 on Data Platform: Protocol: TLS 1.2 Encryption: 256 AES When a request is received, TUS calls the License Management Service (LMS) API to verify the customer key sent by Data Platform LMS system decrypts the key for validation and entitlement check When validation passes, TUS provides customer catalog file and stores the uploaded unmatched files Unmatched files are used for gap-fill process by Flexera: No identifiable information is included in the unmatched data Data transmission is encrypted via HTTPS in transit and stored on encrypted storage system Only authorized Flexera employees have access to such data and they have no visibility to the identity of the uploader Once the gap-fill process is completed, the data is destroyed per- Flexera's data destruction policy; the data does not persist in Flexera cloud ... View more