SummaryWhen checking out a catalog item in ServiceNow, it is necessary to select a device to install software on. If no devices are available, then this typically indicates that the current user is not associated with any devices.SymptomsAfter select...
SummaryOn occasion, approval emails may no longer get sent by App Portal. Log files do not indicate the cause of the issue.SymptomsEven though a request was submitted which required approval, no approval emails are sent to approvers for the request i...
SummaryTo run the App Portal upgrader, it is first necessary to uninstall any hotfixes. If the hotfix can not be uninstalled, then the product can not be upgraded. This article provides a utility which will allow the hotfix to be removed, if for some...
SummaryThis article provides a sample Powershell script which submits a request for a catalog item for App Portal.SynopsisCatalog item requests can be submitted in a number of different ways. One way to accomplish this would be to invoke the createRe...
SummaryA workflow status on a request can be set from various events triggered during the life-cycle of the request. When using a general catalog item in conjunction with an external system (Service Now, Remedy, etc.), it may be necessary to change t...
SummaryThis article discusses the steps to take to back up App Portal before an upgrade.SynopsisTo restore App Portal to a previous state, a backup of App Portal is required. In general, it is considered a best practice to regularly back up the App P...
SummaryThis article discusses how to enable verbose logging in App PortalSynopsisThis article discusses how to enable verbose logging in App Portal. DiscussionTo enable verbose logging within App Portal, perform the following steps: Access the Admin ...
SummaryApp Portal requests are not getting updated due to a bug within ConfigMgr 1511/1602 where status messages are not getting updated for packages installed on client machines that are reporting to secondary sites.SymptomsThe "Waiting on Status" m...
SummaryThis article discusses how to resolve the issue where assets are not being added or removed from SCCM collections.Symptoms When new requests are submitted in App Portal, the assets are not being added to the App Portal collections within SCC...
SummaryCustom reports can be created based on SQL queries and then baked in to the App Portal report portal.SynopsisCustom reports can be created based on SQL queries and then baked in to the App Portal report portal. The first step is to create a qu...
Summary Migrating only App Portal Database to a New Server Synopsis This article lists the steps required to move the App Portal DB to a different database server. Discussion ##WARNING##: ALWAYS BACKUP YOUR APP PORTAL DATABASE PRIOR TO ATTEMPTING THI...
Summary This article describes how to sync a single user, computer or user computer relationship to the App Portal database. Synopsis App Portal syncs user and computer data from SCCM on a nightly basis (at 2:00 AM by default). Using a web service AP...
Summary This knowledge base article explains how to change the SQL database connection string used in App portal. Synopsis In some circumstances, users may want to update the database connection string after installation, for example, when specifying...
SummaryIn the Helsinki release of ServiceNow, it is necessary to set the glide.wsdl.schema.UnqualifiedElementFormDefault attribute setting to False. If not set, then catalog items will not be imported.SymptomsWhen using the Helsinki release of Servic...
SummaryLong running script commands (which take more than 60 seconds to complete) do not run to completion.SymptomsIf a script command takes more than 60 seconds to run, the command process is terminated by App Portal and does not run to completion. ...
SummaryIf the installer is failing with an error 1603, then this typically indicates a problem in configuring IIS. This will occur if the installer does not have permissions to modify web.config, or if the Default Web Site in IIS is not bound to port...
SummaryThis article discusses how to import computer relationships in App Portal with SCCM 2012 CAS.SymptomsNo User Computer relationships are getting imported into App Portal. The view under Site Management | Imported Users and Computers | User Com...
SummaryIn order to use ActiveX discovery within Internet Explorer 11 for App Portal, certain client settings must be applied.SymptomsIn order to use ActiveX discovery within Internet Explorer 11 for App Portal, the client machine using Internet Explo...
Summary How to integrate the gateway with App Portal Synopsis App Portal must be integrated with the Flexera Software Gateway in order to enable Enterprise Product Integration features. Discussion In order to take advantage of Enterprise Product Inte...
SummaryWhen attempting to access the App Portal site, the error listed below may be seen, particularly after performing an upgrade of App Portal.SymptomsWhen attempting to access the App Portal site, the error listed below may be seen, particularly a...
