Some users may be experiencing issues when trying to access customer resources like the Case Portal or the Product Licensing Center. Our team is aware of the issue and is working to resolve it. Click here for more information.
Hi,
I m interested to know how much time does it take for agent deployed VM to reflect on FlexeraOne console.
Any logs are there which can be checked to verify if everything is good?
‎Mar 24, 2022 05:32 AM
Settings to influence when the import and reconciliation process starts can be configured under the Inventory tab from the Administration > IT Asset Management settings > General menu option:
‎Mar 29, 2022 06:21 PM
This depends on what you have defined as your global Inventory Schedule. Within Flexera One, navigate to Data Collection->IT Assets Inventory Tasks->Inventory Settings. Look for the Inventory Schedule Settings section to see what time of day that inventory is schedule to run.
Let's assume that this is set for 5:00 PM. Here are 2 scenarios that can happen:
1 - The agent is successfully installed on a server at 10AM in the morning on Tuesday. The agent downloads the policy with a schedule of 5PM. Later that day at 5PM, the inventory does its scan and uploads to a Beacon, which uploads to Flexera One. Later on, the Nightly Reconciliation process will run within Flexera One, which would process the uploaded inventory file and you will see your inventory device within Flexera One on Wednesday morning.
2 - The agent is installed on a server at 6PM on Tuesday. The agent will download the policy with a schedule of 5PM. Therefore, the first time that the inventory scan will run is 5PM on Wednesday. The inventory file is uploaded to Flexera One, the nightly Reconciliation Import process runs in Flexera One and you will see the inventory device on Thursday morning.
The key point to remember is that when the agent is installed, an inventory scan is not run as part of the installation. The first time the agent will run an inventory scan is at is scheduled time based on the schedule set on the Inventory Settings page.
You can always review the local log files that are generated on a server during the agent install process.
‎Mar 24, 2022 07:06 AM
Thanks, this helps clarify. and where can i check the nightly reconcillation settings and can this be modified?
‎Mar 24, 2022 07:54 AM
Settings to influence when the import and reconciliation process starts can be configured under the Inventory tab from the Administration > IT Asset Management settings > General menu option:
‎Mar 29, 2022 06:21 PM
thanks Chris
‎Apr 03, 2022 01:14 AM