I am looking for some best practices for User licenses, especially is a large Healthcare environment. Currently our consumption is showing a user license for the user, any tech that logs in to resolve a problem for a user, on a shared device anyone that uses the device thus throwing off consumption/compliance. In essence, the user license consumption is never accurate which defeats the purpose of using Flexera for user license compliance.  We no not have Flexera agents deployed, we use agents from other systems such as SCCM, Tanium, etc.  What have you done that gives you the most accurate consumption for a user license? What settings have you changed in Admin, Applications, Use Rights and Rules, etc. Appreciate any suggestions that have worked.  Thanks!       ... View more

Hello, Can you support me with the below. Support is not able to answer and the account team has escalated this question to no avail. Screen Shots attached. Flexera set up our initial integration for Adobe CC, which works fine after I refreshed the token and Adobe Acrobat Pro. Adobe Acrobat Pro DC was set up as a separate SaaS integration in SaaS manager. (again - set up by Flexera but we were never provided documentation on how it was set up and has its own Adobe portal, separate from Adobe CC). This integration stopped about 6 months and needed a refreshed token. However, the instructions in Flexera only provide the integration steps for Adobe CC, not Adobe acrobat Pro DC. I was told by Josh (Flexera Support) to set it up as a regular license (outside of SaaS manager). I tried that but Flexera changed the Status from Active to retired, even though it does not expire until 12/28/23. See below history. Additionally, even though I allocated the purchase order to the License, the entitlements are not contributing as it states it is managed directly from an inventory source (but there is no further explanation of how to find that source and how to fix it)  Please see attached scenario. ... View more