Adobe Last Activitity Status = NEVER SaaS Manager

[shelby_day]

Hello,

Trying to understand why ALL users in SaaS Applications/Managed SaaS Applications/Creative Cloud show last activity:  Never FOR ALL USERS.      I find this to be impossible as we have over 5K active users in the portal.  I would expect activity date to show.  This connection has been set up  for several weeks so it's not a matter of reconciliation.  That has occured several times over.

[kclausen · Accepted solution]

@shelby_day - The Adobe Cloud Portal API does not return any usage data - at all.

This is where ITAM comes into play since almost all of the work done with Adobe Cloud products are performed on locally installed applications (Acrobat, Illustrator, Premiere Pro, etc.)

[shelby_day]

I thought somewhere along the way I "heard" that but wanted to confirm it.  Thanks!