How to View All Cases from Your Company

[#1]

If your account is tied to a company with a maintenance contract, you have permission to view all cases your company has submitted. The default view is to show all company cases as of 20 March 2020. 

To see all cases:

1. Click on "Support"
2. Select and Click on  "Case Portal"
3. Click on the "Filter" button
4. Check the "All Company Cases" checkbox
5. Click on the "Apply Filters >" button 

Related articles

About Support

• How to View Your Order and Maintenance Information
• Connecting Your Community Account to your Organization
• Flexera Bug Process
• Support Contacts
• Support Plan Information

Opening Cases

• Best practices for Case Submission
• Using the Open Case Window Screen
• Error when creating a support ticket

Case Portal

• How to Filter Case by Status
• Case Watcher Functionality
• How to Download Your Cases

Other Questions

• Why Am I Getting Reminder Emails about My Support Cases?

[techrama]

Thank you. This was very helpful. It gave me the confidence that i can work and learn in my own. Once again thank you so so so much. 

[averharen]

I guess the article provides the answer, but from a support application, not the best usability. Who'd suspect that "My Cases" would include a filter for tickets entered by others. Better call it "All Cases". 

[KPBussey]

Hi! Thanks for the input. Since it defaults to my case view when accessed, would calling it case portal be clearer?

[bass_it]

Hi I cannot view Get Support > Open new case. Thank you.

[KPBussey]

@bass_it  -I'll connect with you via private message to discuss in greater detail. Thank you!