Encountering a bug is a frustrating experience and one we’ve heard we can improve upon our communications. We take this feedback seriously. This past quarter we have talked with customers and staff, gathered best practices and refined processes to d...
Question: Every few days I get reminder emails about some of my open support cases. Why? Answer: When a support case is waiting on a response from you, our customers, we send out automated emails to remind you that we are waiting for more informat...
If your account is tied to a company with a maintenance contract, you have permission to view all cases your company has submitted. The default view is to show all company cases as of 20 March 2020. To see all cases: Click on "Support"Select and Cl...
A more recent update on the Case Management functionality can be found here. We’re so pleased that you visited our new customer community today! Our April 8th launch of Flexera Community has largely been a success. We’re filled with excitement as ...
