Error when creating a support ticket
If you observe the error above when submitting your support ticket in the case portal, please try the following troubleshooting options -
Option 1: Cancel the case creation and logout/log back into the community
Option 2: Try a different browser
Option 3: Avoid toggling between communities
- If you find you need to select a different community on the Community field of the case portal, in order to see the desired product in the Product field, please try accessing the case portal via the respective community.
- For example, if Community = Flexera Software Community has your list of products, please access this case portal and open your case
- However, if Community = Flexera Community has your list of products, please access this case portal and open your case
If all options have been exhausted and you are still unable to open case, please reach out to our Flexera Technical Support team by phone.
Related articles
About Support
- How to View Your Order and Maintenance Information
- Connecting Your Community Account to your Organization
- Flexera Bug Process
- Support Contacts
- Support Plan Information
Opening Cases
Case Portal
- How to View All Cases from Your Company
- How to Filter Case by Status
- Case Watcher Functionality
- How to Download Your Cases
Other Questions
