Case Watcher Functionality
Users creating and updating cases may add Case Watchers. These individuals will receive a Case Watcher notification email if there are any changes to a specific Case to which the Watcher has been applied.
To Add a Case Watcher:
- In the case view, add your email (or a coworkers' email) and press "Save Member"
- Note: If the user is not yet in the system, have them register and then add them.
- The case watcher field will update with your case watchers.
To Delete a Case Watcher
- Press the trash can icon in the Action column for the Case Watchers you wish to remove
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About Support
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- Support Contacts
- Support Plan Information
Opening Cases
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- Using the Open Case Window Screen
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Case Portal
Other Questions
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Mar 05, 2021
02:54 PM
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Mar 05, 2021
02:54 PM
Hi,
This functionality is what I am looking for but I cannot seem to find it in the case portal. What is the path to get to this function?
Thank you,
Jordan
Mar 12, 2021
01:30 AM
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Mar 12, 2021
01:30 AM
@jjhidalgo - while you are signed in to Community:
- Select the Support > Case Portal menu option
- Click on the case you are interested in to open it
- Scroll down to the bottom of the case page to find the CASE WATCHERS section as shown in the screenshots in this article.
Do those steps work for you?