In order to have access to our Support Portal, Product and License Center and customer-only Learning Center courses, customers must have their individual community accounts tied to their organization. There are two ways to do this connection:
1. At the time of registration
You can link to your individual community with your account by adding your account ID and product ID during registration. These sources of data may be found on your order confirmation emails.
Sample registration screen
If you registered for our community and didn't have your account and order IDs on hand, or had an account prior to becoming a customer, you may still add your organization. Please email email@example.com and include your full name and organization name and request to connect your community account with your organization.
How do I tell what organization I am tied to?
- Sign in to the community
- Click on your avatar (upper right-hand corner)
- Select My Account. The organization is listed at the bottom of the form.
Sample account screen
Please contact firstname.lastname@example.org for instructions.