Some users may experience issues accessing the case portal. For more information, please click here.
Updated 20 March 2020
If your account is tied to a company with a maintenance contract, you have permissions to view cases you submitted.
To Filter by Status
How can I search for cases or sort by product type? Also how do I re-open a previously closed case?
Thank you for your questions - our Vice President of Support provided an update on our case management portal plans: https://community.flexera.com/t5/Community-How-Tos/April-Update-on-Case-Functionality/ta-p/95981/jump-to/first-unread-message. For this period between now and May, you can request a case by reopened by emailing firstname.lastname@example.org.
Status of Case is very much needed in My Cases Page. Otherwise, we are not able to see if the Case is 'Open', 'Pending' or Whatsover.
@KPBussey , Please confirm my understanding of Kimberly's message: The OLD "My Cases" (pre-Community) will be what we see again in May? So we will be able to sort by columns again?
Thank you all! Kimberly provided an update on case management functionality plans in this blog post. To help consolidate questions, I've locked questions on this thread and recommend posting questions in the blog post. This should help other customers looking for answers to see them.
To answer the questions here:
@pennym - that is indeed correct! We'll be providing updates on our progress and will definitely have sort by columns reinstated.
@savin_shetru @marius and @Ralph_Crowley Thank you for the feedback. This is recorded and we are working on plans for the return to the more robust views in May. I apologize for the hurdles.