Open a support case Open a support case here or select Support > Open New Case in the Flexera Community. Note: Sign-in to the Flexera Community is required. Your organization must have an active maintenance plan to submit a case. Please contact...
A-S-K: Getting Your Questions Answered Quickly & Correctly Welcome aboard! This brief overview of our support offerings will help you find answers to your questions quickly. The A-S-K model was developed based on customer experience and industry bes...
We designed our community and product downloads to ensure security, the privacy of customer company data, and to allow for management of license use. We have four-levels of permissions to meet these standards. Each permission level offers access to a...
To access the Product and License Center: Sign in to the Flexera Community (if you have not already done this) https://community.flexera.com/t5/Flexera-Community/ct-p/Flexera_CommunityClick on "More or Product Access" and select "Product and Licens...
In the coming weeks, we will implement changes to the statuses we use in our Ideas portal. When are we making the change? The change is scheduled to happen on October 3, 2022 (CST). Why are we changing it? We’ve been working towards improving...
To register for an account in the Flexera Community: Select Sign In in the upper-right corner of the community. Select Let's go! under Don't have an account?.Enter your email address and select Submit.Open the email from community@flexera.com and sel...
In the event you need to deactivate a user that is on your organization's account, do the following: Identify the users that you need deactivated You can get a list of community users at your organization from your Customer Success Manager or Flexer...
We offer a variety of APIs for our products. To get started, find your product below. If you run into questions, please post questions in our forums. AdminStudio PowerShell Cmdlets are available to automate many operations related to AdminStudio Ent...
There are 4 severity levels used to classify a case. Please select the appropriate severity to help with case routing. Severity Service Definition Characterized by... Critical – 1 Follow the Sun The product can’t be used. No workaround exi...
We have been listening to customer feedback and understand you want more updates and clarity around our process once an Idea has been submitted. As a high level summary: We're Idea junkies! We'll read every new Idea we get and update status within 3...
Flexera Community (community.flexera.com) is the place for people who have questions to connect with people who have answers related to Flexera’s products and solutions. Community members include people from Flexera’s customers, partners and Flexera...
Notifications offer a great way to receive updates on community discussions, knowledge base article additions and release blog updates. We recommend subscribing to receive updates in relation to Flexera product(s) that you work with, using a minimum...
Log into the Flexera Community at community.flexera.com (if you don’t have an account, create one from here)Click on Product at the top navigation and then click on 'Ideas'Click on Add a New Idea:Pick your Product (If you need help on selecting, go ...
Users creating and updating cases may add Case Watchers. These individuals will receive a Case Watcher notification email if there are any changes to a specific Case to which the Watcher has been applied. To Add a Case Watcher: In the case view, add ...
From Thursday, 28 September 2023, the following table outlines how Flexera products map in Ideas: Product Line Category Submit here for ITAM/FNMS IT Asset Management FlexNet Manager Suite Cloud ITAM/FNMS SaaS Management SaaS Manager ITAM/FN...
A lot of factors go into making decisions on priority, including, but not limited to (and not in any priority order): Product strategy and directionVoting by our customer community to ascertain demandDirect feedback from customers during contact wit...
In addition to the award-winning resources on our support website, Flexera offers maintenance plans tailored to meet your specific needs. Each maintenance plan allows any licensed user to submit unlimited support requests for the duration of your pl...
Sign in to the Flexera Community (if you have not already done this)Click on "Other Resources" and select "Product and License Center" (Don't see this option? Read Connecting your Community Account to your Organization ) Click "Let's Go" for the Do...
OPEN CASE To open a case, select "Get Support" and "Open New Case." Open Case Form You'll be directed to an online form with several fields. Please add as much detail as available to get the most out of the case. COMMUNITY Our online communi...
We take your enhancement requests seriously and will ensure these receive review. If you have an open enhancement request, we will work with you over the next several months to: close any open enhancement requests for products that are no longer sup...
