Support Maintenance Plans

In addition to the award-winning resources of our support web site, Flexera offers a number of maintenance plans that are fine-tuned to meet your specific needs. Each maintenance plan is per licensed user and allows you to submit unlimited support requests for the duration of your plan.

Please contact your Account Representative or email us for more information.

Feature No Plan Silver Plan Gold Plan
Flexera Community 24/7 Self-Service:
Collaborate with your fellow customers and partners in our forums, blogs and knowledge base to find your answers. Visit the product pages for links to documentation, product updates and training:
Hours of Operation Local business hours 24 x 5 via special phone number
Response Targets 16 business hour initial response on all severity levels
  • Critical: 30 minutes
  • High: 2 hours
  • Medium: 4 hours
  • Low: 8 hours
Ongoing updates
  • Critical: Daily
  • High: Daily
  • Medium: Weekly
  • Low: Weekly
Length of service Subscription: Annual
Method of Access Phone & Web support
Response Method By method of customer contact unless otherwise indicated
Products Support (EOL)