Usage Intelligence Knowledge Base

You can block specific clients from contacting the Usage Intelligence server by adding their IP address to the Blocked Client IPs list. This is useful when you want to eliminate data coming from your company network or blocking rogue installations w...

During your first stages of evaluating Software Usage Analytics solutions you might be wondering what are the advantages of using Usage Intelligence over a web analytics solution such as Google Analytics. Below we have outlined a number of points th...

ReachOut campaigns are typically archived when the campaign has finished running but you would like to keep a record of it for future reference. Once a campaign is archived, it is disabled so it is no longer delivered to your users and moved to the ...

Custom Events are collected via the ruiTrackEventText(), ruiTrackEventCustom() and optionally the ruiTrackEventNumeric()* API calls. When collecting these events, they will be included with the statistics associated with event tracking reports. Addi...