Usage Intelligence Knowledge Base
Can I block data coming from specific clients / installations?
You can block specific clients from contacting the Usage Intelligence server by adding their IP address to the Blocked Client IPs list. This is useful when you want to eliminate data coming from your company network or blocking rogue installations w...
How can I use ReachOut™ if my product runs as a service without a User Interface?
The Usage Intelligence SDK allows you to check for messages and retrieve content from your ReachOut™ campaign as plain text or HTML. This gives you the option to display the message in any way you like within the UI, or if your product does not have...
Comparing Usage Intelligence with Google Analytics or web-analytics solutions
During your first stages of evaluating Software Usage Analytics solutions you might be wondering what are the advantages of using Usage Intelligence over a web analytics solution such as Google Analytics. Below we have outlined a number of points th...
How does the Usage Intelligence call home protocol work?
Once you create a free Usage Intelligence account, register your product and integrate the Usage Intelligence SDK, all your software installations will start calling home to the Usage Intelligence server. The server will collect anonymous informatio...
What happens when a ReachOut campaign is archived?
ReachOut campaigns are typically archived when the campaign has finished running but you would like to keep a record of it for future reference. Once a campaign is archived, it is disabled so it is no longer delivered to your users and moved to the ...
How can Usage Intelligence help my startup or new product if I only get a very small amount of downloads?
A startup should invest in data collection and analytics early on, with your product ideally having data collection capabilities as soon as the first public release in order to help you understand your audience and take important business decisions ...
What is Custom Event Tracking?
Custom Events are collected via the ruiTrackEventText(), ruiTrackEventCustom() and optionally the ruiTrackEventNumeric()* API calls. When collecting these events, they will be included with the statistics associated with event tracking reports. Addi...
What type of data can I store in Custom Properties?
Apart from the default properties that are included in every Usage Intelligence subscription such as Product Version, Country, amount of RAM, etc., Usage Intelligence also offers the possibility of tracking extra custom properties that are related t...
