Usage Intelligence Knowledge Base

Where is the data hosted?

Usage Intelligence data is stored on third party server locations in the United States and Europe. For more information please contact support.

jmcguire Flexera Mar 30, 2020

Data

Are Usage Intelligence solutions GDPR compliant?

By default Usage Intelligence does not collect personally identifiable data. The software vendor may extend the default data being collected by Flexera, but they have full control of what is collected and how this data is used. Read More

jmcguire Flexera Mar 30, 2020

Data

Does Usage Intelligence store the IP address of users?

The IP address is collected, but it is only used to determine the software install location (i.e. country or state) to support geographical reports and is then deleted. Read More

jmcguire Flexera Mar 30, 2020

Data

Can I host the product usage data myself?

At this time there is not a self-hosted option for Usage Intelligence.

jmcguire Flexera Mar 30, 2020

Data

If I cancel do you provide a lifetime data export?

By using the Reporting API, Usage Intelligence enables you to export a copy of your data for archiving purposes. The export must be carried out before you terminate your account, since after this point the data will no longer remain available.

jmcguire Flexera Mar 30, 2020

Data

Do I have access to all of the Raw Data that Usage Intelligence is collecting?

By default you can access all of the reporting data available within Usage Intelligence. This is not the raw data, but the data after it has been collected and processed. If you need to access your raw data, please contact us and our support team ca...

jmcguire Flexera Mar 27, 2020

Data

Is Client ID personally identifiable information?

The Client ID by itself does not store any personally identifiable information. The ClientID is made up a one-way hash of the hardware fingerprint combined with software data path. The hash value itself is calculated on the client. In addition, when...

jmcguire Flexera Mar 25, 2020

Data

Do you have a way to see a count of the number of unique users that use an individual feature?

The lifetime event usage report can show you the proportion of users who have who have never used this particular feature before for any particular date range. Transcript: Do you have a way to see a count of the number of unique users that use an...

jmcguire Flexera Mar 25, 2020

Data

What happens during an application crash does the session ever get logged as stopping?

If an application crashes, it never gets a chance to call the SDK to stop, therefore initially the session is not logged, however Usage Intelligence has a built in mechanism that can detect when a session has not reported back data to the server wit...

jmcguire Flexera Mar 25, 2020

Data

Can I Collect Company Name in Usage Intelligence

(Answer) Transcript: Am I actually allowed to collect the company name or is there any privacy concern around doing that? You are technically allowed to collect any company names or identifier that identify your users as long as you notify your end...

jmcguire Flexera Mar 25, 2020

Data

What happens if a churned user returns?

Answer: Transcript: What happens if a user who is lost according to this forty day time frame, I guess that can change for each customer, but what happens if they come back in after that time period? Are they still going tobe considered churned and...

jmcguire Flexera Mar 25, 2020

Data

How does changing the days declared lost threshold impact lost user counts?

Answer: Transcript: We showed 40 days here as that threshold in our demo product but if you change that number on the days declared lost is that going to real-time update the reports? Or is it sort of set in stone that that person was marked after ...

jmcguire Flexera Mar 25, 2020

Data