By default Usage Intelligence does not collect personally identifiable data. The software vendor may extend the default data being collected by Flexera, but they have full control of what is collected and how this data is used. Read More
The IP address is collected, but it is only used to determine the software install location (i.e. country or state) to support geographical reports and is then deleted. Read More
By using the Reporting API, Usage Intelligence enables you to export a copy of your data for archiving purposes. The export must be carried out before you terminate your account, since after this point the data will no longer remain available.
By default you can access all of the reporting data available within Usage Intelligence. This is not the raw data, but the data after it has been collected and processed. If you need to access your raw data, please contact us and our support team ca...
The Client ID by itself does not store any personally identifiable information. The ClientID is made up a one-way hash of the hardware fingerprint combined with software data path. The hash value itself is calculated on the client. In addition, when...
The lifetime event usage report can show you the proportion of users who have who have never used this particular feature before for any particular date range. Transcript: Do you have a way to see a count of the number of unique users that use an...
If an application crashes, it never gets a chance to call the SDK to stop, therefore initially the session is not logged, however Usage Intelligence has a built in mechanism that can detect when a session has not reported back data to the server wit...
(Answer) Transcript: Am I actually allowed to collect the company name or is there any privacy concern around doing that? You are technically allowed to collect any company names or identifier that identify your users as long as you notify your end...
Answer: Transcript: What happens if a user who is lost according to this forty day time frame, I guess that can change for each customer, but what happens if they come back in after that time period? Are they still going tobe considered churned and...
Answer: Transcript: We showed 40 days here as that threshold in our demo product but if you change that number on the days declared lost is that going to real-time update the reports? Or is it sort of set in stone that that person was marked after ...