Usage Intelligence Knowledge Base

Usage Intelligence Knowledge Base

Transition from Usage Intelligence v2 and v3

Introduction This article highlights important data handling changes in Usage Intelligence as we transition to Usage Intelligence v3. Please refer to the Usage Intelligence - Front End Change Log article for details about the Usage Intelligence v3 ch...

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Revenera Community Admin

cvirata Revenera Community Admin May 12, 2023

Where is the Data Hosted?

Usage Intelligence data is stored on third party server locations in the United States and Europe. For more information, contact Revenera Support.

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jmcguire Revenera Mar 30, 2020

Are Usage Intelligence Solutions GDPR Compliant?

By default, Usage Intelligence does not collect personally identifiable data. The software vendor may extend the default data being collected by Revenera, but they have full control of what is collected and how this data is used. For more informatio...

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jmcguire Revenera Mar 30, 2020

Does Usage Intelligence Store the IP Address of Users?

The IP address is collected, but it is only used to determine the software install location (i.e. country or state) to support geographical reports and is then deleted. For more information, see How Do I Remain GDPR Compliant When Using Usage Intelligence?...

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jmcguire Revenera Mar 30, 2020

Can I Host the Product Usage Data Myself?

At this time, there is not a self-hosted option for Usage Intelligence.

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jmcguire Revenera Mar 30, 2020

If I Cancel Do You Provide a Lifetime Data Export?

By using the Reporting API, described in the Usage Intelligence Reporting API v3.0, Usage Intelligence enables you to export a copy of your data for archiving purposes. The export must be carried out before you terminate your account, since after th...

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jmcguire Revenera Mar 30, 2020

Do I Have Access to All of the Raw Data That Usage Intelligence is Collecting?

By default, you can access all of the reporting data available within Usage Intelligence. This is not the raw data, but the data after it has been collected and processed. If you need to access your raw data, contact Revenera Support and we can work...

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jmcguire Revenera Mar 27, 2020

Is Client ID Personally Identifiable Information?

The Client ID by itself does not store any personally identifiable information. The ClientID is made up a one-way hash of the hardware fingerprint combined with software data path. The hash value itself is calculated on the client. In addition, when...

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jmcguire Revenera Mar 25, 2020

Do You Have a Way To See a Count of the Number of Unique Users That Use an Individual Feature?

The Lifetime Event Usage Report can show you the proportion of users who have who have never used this particular feature before for any particular date range. Transcript Do you have a way to see a count of the number of unique users that use an in...

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jmcguire Revenera Mar 25, 2020

What Happens During an Application Crash? Does the Session Ever Get Logged as Stopping?

If an application crashes, it never gets a chance to call the SDK to stop, therefore initially the session is not logged, however Usage Intelligence has a built in mechanism that can detect when a session has not reported back data to the server wit...

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jmcguire Revenera Mar 25, 2020

Can I Collect Company Name in Usage Intelligence?

Answer Transcript Am I actually allowed to collect the company name or is there any privacy concern around doing that? You are technically allowed to collect any company names or identifier that identify your users as long as you notify your end-us...

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jmcguire Revenera Mar 25, 2020

What Happens if a Churned User Returns?

Answer Transcript What happens if a user who is lost according to this forty day time frame, I guess that can change for each customer, but what happens if they come back in after that time period? Are they still going to be considered churned and ...

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jmcguire Revenera Mar 25, 2020

How Does Changing the Days Declared Lost Threshold Impact Lost User Counts?

Answer Transcript We showed 40 days here as that threshold in our demo product but if you change that number on the days declared lost is that going to real-time update the reports? Or is it sort of set in stone that that person was marked after 40...

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jmcguire Revenera Mar 25, 2020

Featured Articles

Featured article

Welcome to Usage Intelligence. This article includes a link to the latest Usage Intelligence SDKs and API documentation. For queries or FAQs, please take a look at our Usage Intelligence Knowledge Base. Alternatively, you may contact Revenera Support through our Support Case Portal. SDK Version Changelog: View Integration Best Practices Guide: View Latest Release Platform Language SDK Version Release Date Download Documentation Windows C/C++ 5.6.1 15 Sep 2023 Windows C++ SDK C++ Documentation Windows .NET 5.6.0 10 Nov 2020 .NET SDK .NET Documentation Windows .NET 5.6.1 6 Jun 2022 .NET Standard SDK .NET 6.0 SDK .NET Documentation Mac OS X C/C++ 5.6.1 16 Apr 2021 Mac SDK C++ Documentation Mac OS X Objective-C 5.6.1 16 Apr 2021 Mac SDK Obj-C Documentation Linux C/C++ 5.6.0 10 Nov 2020 Linux C++ SDK C++ Documentation Generic Java 5.6.1 30 Dec 2021 Java SDK 5.6.1 Java Documentation Reporting API Usage Intelligence offers a Web API by which you can gain access to the reporting data without logging in to your dashboard. This is ideal if you want to integrate Usage Intelligence charts, live-data feeds, or reports into any third-party CRM or custom application. Via the API you can query the Usage Intelligence engine using JSON over an HTTPS connection. Usage Intelligence Reporting API 3.0.0

Featured article

The Support Case Portal, used to open support tickets for Usage Intelligence, is available only to customers of Revenera. This means in order to open a new support ticket, you are required to be a registered customer through the Revenera Community. NOTE: When Revulytics was acquired by Revenera, the Revulytics support ticket system was integrated with the Revenera support ticket system and the submission process changed. This article explains how to submit a support ticket in the Revenera Support Case Portal. Before you can create a support ticket, you need to create a Revenera Community account. If you are unsure how to register for the community as a Revenera customer, please review the steps in Welcome to Usage Intelligence. After you have logged onto the Revenera Community, follow the steps below to open a new support ticket. To open a new support ticket: Navigate to Get Support > Open New Case in the Revenera Community's top navigation menu NOTE: If you are a Revenera customer and have registered for the Revenera Community, but cannot see the Open New Case option, please contact the Support team by phone to get access. Select Revenera Community from the Community field. Select Usage Intelligence from the Product field. Select the appropriate Usage Intelligence component from the Version/Solution Area field. Enter a Case summary and Description of your issue. Set the Severity to Low, Medium, High, or Critical. Click Save. For complete instructions on how to contact Revenera Support, see the Support Contacts page.

Featured article

We are happy to announce the launch of Usage Intelligence (formerly Revulytics) on the Revenera Community. We invite you to sign up for your Revenera Community account. NOTE: A valid Revenera Community account is required to access our full set of resources, such as submitting a support ticket through the Case Portal. To sign up to the Revenera Community: Click the Sign In link in the top right corner. Under the Don’t have an account? section, click the Let’s go! button. Provide your work email address and click the Submit button. You will receive a Complete your Flexera Community account registration email. Click the registration link included in the email. In the Create your community account form, provide the following information: First Name Last Name Username (no special characters or spaces) Password Confirm Password Click the Create account button. You will be redirected to the Choose Your Flexera Community page. Click the “green” Let’s Go! button under the section titled For Software and IoT Companies. You will then be signed into the Revenera Community. Once there, you can click the Usage Intelligence or Compliance Intelligence product pages. NOTE: The Compliance Intelligence product page is only accessible to Revenera customers. Once you’ve signed up, please go ahead and subscribe to your product’s news blog to ensure you receive the latest product notices. More Information Be sure to check out these getting started videos for more information on how to use the Revenera Community: Getting Started for Revulytics Customers How to Create a Revenera Community User Account How to Download Product Resources from the Product and License Center How to Manage Your Company’s Access to the Product and License Center How to Open a Support Ticket on the Support Case Portal How to Access Learning Content on the Revenera Learning Center You can also review the Community How-To articles. Should you have any questions, or encounter any problems with accessing the community or its resources, contact the Revenera Support team which is there to assist you.