Usage Intelligence Knowledge Base

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Usage Intelligence Knowledge Base

Does my account qualify as VAT Exempt?

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Non-EU customers If your billing address is registered outside of the EU, then your account will automatically be set as VAT exempt and you will NOT be charged any VAT. EU customers If your business (billing address) is registered in one of the EU m...
by Flexera jmcguire Flexera

What payment methods are accepted by Flexera?

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You may pay for your subscription using Debit Card, Credit Card, PayPal, Check or Wire Transfer. To change your preferred method of payment for your product go to the Usage Intelligence Dashboard > Administration page and under Quota, Billing and In...
by Revenera Community Admin cvirata Revenera Community Admin

What happens if I exceed my Usage Intelligence account quota?

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Every Usage Intelligence Subscription plan is allocated a quota for the maximum number of Unique Active Installations. An Active installation is a user who calls home at least once during your product's quota window. Once you reach your installation...
by Revenera Community Admin cvirata Revenera Community Admin

How do I register a new Usage Intelligence product?

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To register a new Usage Intelligence product: Login to your account From the Home page click on the Register New Product button Enter a name for your product and click on Next Confirm your user details and click Next Click Submit to create the new ...
by Revenera Community Admin cvirata Revenera Community Admin

How do I change my PayPal or credit card details?

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You may change the PayPal account or credit card associated with your product by going to the Usage Intelligence Dashboard > Administration and under Quota, Billing and Invoicing select Set Payment Method. Note for PayPal users: If you would like to...
by Flexera jmcguire Flexera

From where can I print a VAT invoice?

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All invoices that are issued for your product account are available for download in PDF format. You can see all your product invoices by going to the Usage Intelligence Dashboard > Administration and under Quota, Billing and Invoicing select Invoice...
by Flexera jmcguire Flexera

How can I manage my account quotas?

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How can I tell whether I will exceed my account quota? To see all information related to your quota usage for the current quota window, log in to your Product Dashboard, go to the Administration page and under Quota, Billing and Invoicing click on Q...
by Flexera jmcguire Flexera