In addition to the award-winning resources of our support web site, Revenera offers a number of maintenance plans that are fine-tuned to meet your specific needs. Each maintenance plan is per licensed user and allows you to submit unlimited support requests for the duration of your plan. Maintenance Plans are only available for current products and can only be purchased as part of a bundle with a current Revenera product. If you own a previous version of a Revenera product, these bundles are also available at special upgrade pricing. At this time, new Maintenance Plans cannot be purchased separately. Supported Products The following products are supported: Supported Products FlexNet Operations, FlexNet Embedded, FlexNet Publisher. FlexNet Connect InstallShield, InstallAnywhere FlexNet Code Insight For Maintenance Renewals, please contact your Renewals Account Representative or preferred Revenera reseller, or renew online. Yearly Maintenance Plans This section details what is included in the Gold and Silver yearly maintenance plans. The Yearly Maintenance Plans include: Gold * Silver Unlimited telephone support requests Access to priority support channels for quickest service   Priority involvement in Beta Programs   Automatic notification of and access to all product updates (free) and upgrades (chargeable for non-Maintenance-Plan-holders) for 12 months A Maintenance Plan Card detailing all benefits and plan specifics 24 x 7 access to Knowledge Base 24 x 7 access to product Web Communities Sample Code, Sample Projects, and White Papers Technical Webinars / Online Product Demonstrations Unlimited Web-based requests using eService Hours of operations View Chart for Details Per Support Center** Initial Response Time Per Severity Chart Below 16 Business Hours * Not available for the InstallShield Express Edition ** Revenera will provide technical support via telephone Monday through Friday, during the office hours from the support center closest to Licensee (except on those days designated as Revenera holidays). Lock in your upgrade pricing today and receive all new releases for a full year. If your responsibilities change, the plan is transferable to another member of your organization (call for details). Buy the smart, convenient way - with a Maintenance Plan! Response Time The following tables list the response times for Cloud and On Premise products for the Gold and Silver plans. Cloud Products Severity Gold Plan - Initial Response Time Silver Plan - Initial Response Time Critical 30 minutes 16 business hours High 2 business hours Medium 4 business hours Low 8 business hours On-Premise Products Severity Gold Plan - Initial Response Time Silver Plan - Initial Response Time Critical 4 business hours 16 business hours High 4 business hours Medium 8 business hours Low 16 business hours Severity Criteria There are 4 severity levels used to classify a case:  Severity 1 - Critical: Production use of the software is stopped or so severely impacted that authorized end users cannot reasonably use it. Severity 2 - High: Use of the software can continue; however, productivity is significantly decreased. Severity 3 - Medium: Major software documented features are unavailable, but a workaround is available, or less significant software documented features are unavailable with no reasonable workaround. Severity 4 - Low: An issue that involves an inquiry regarding a routine technical issue; information requested on application capabilities, navigation, installation or configuration. Hours of Operation (Gold Plan Only) Products Hours of Operations FlexNet Operations, FlexNet Embedded, FlexNet Publisher 24x5 InstallShield, InstallAnywhere, AdminStudio, FlexNet Connect and Single License Products Priority Queing on Designated Time Zone ... View more

The Cross-Product Report provides insight into how many unique machines have installed products for a given date range that are part of product groups that you create. Up to three groups of products can be utilized in the creation of the report. NOTE: The date range that you can select is restricted. The oldest date that you can select is limited to the product in any group that has the shortest Date Retention history quota. NOTE: Products included in Product Groups must be using the SDK version 5.0 or greater. Products using an earlier version of the SDK will report zero values as unique machine information was not available in SDKs prior to SDK 5.0. Product groups typically contain products that vary based on version, but there are no restrictions on what products can be added to a group. For example, you might create a product group called Movie Edit that contains the products Movie Edit 2018, Movie Edit 2019, and Movie Edit 2020. This will be used by the report to cover machines that would contain Movie Edit 2018 or Movie Edit 2019 or Movie Edit 2020, or any two or three combinations of those products.  You could also create a group named 2020 Versions and have Movie Edit 2020 and Picture Edit 2020 in that group. This would be used by the report to cover machines that would contain Movie Edit 2020 OR Picture Edit 2020 or both products. Examples A single group report can be used to get a quick count. In the following example, the group Picture Edit 2020 contains a single product (Picture Edit 2020), and the count represents the total number of machines with Picture Edit 2020 installed during the selected date range.     If you define two groups, then the report is based on the AND relationship between the two groups. In the example below, two groups have been defined: Picture Edit 2020 and Movie Edit 2020. Each of those contains a single product: Picture Edit 2020 and Movie Edit 2020, respectively. The report shows counts of machines with each individual product as well as a count of machines that have both products installed during the selected date range:     The maximum number of groups that can be defined is three groups. As with the two-group example, the report is based on AND relationships between the three groups. In the example below, we have the two groups defined previously and a new group called Older Versions. This group contains four products: Picture Edit 2019, Picture Edit 2018, Movie Edit 2019, and Movie Edit 2018.  The resulting visualization shows machines installed with the individual groups as well as AND relationships showing counts of machines with the Older Versions and each 2020 product group. The center overlap shows the number of machines with all three groups installed during the selected date range.     If you hover your mouse over any of the circles or intersections, a tooltip is displayed describing what that intersection represents:       ... View more

Does InstallShield Limited Edition for Visual Studio Meet All Your Installation Requirements? InstallShield Limited Edition for Visual Studio provides a small subset of the world-class functionality found in our other InstallShield editions. Many of the features our InstallShield customers love are locked and unavailable in your InstallShield Limited Edition. If your installation requirements evolve beyond the capabilities of the InstallShield Limited Edition, consider upgrading to a more advanced InstallShield edition: InstallShield Premier Edition This is the world's most powerful and flexible solution for building Windows installations. Capable of handling even the most complex installation requirements for desktop, server, Web, and mobile applications. The best choice for enterprise-level development environments. Try InstallShield Premier Edition now. InstallShield  A powerful and easy-to-use solution for building Windows installations. A great option for both novice and seasoned installation developers. Try InstallShield now. The table below highlights some of the functionality differences among the different editions. Please visit www.revenera.com for more details. Comparing InstallShield Editions Feature InstallShield Premier InstallShield Limited Edition for Visual Studio Create Microsoft® App-V™ Installations - Now Included with Premier! Build both physical and virtual application packages from the same build process. Includes new support for App-V 5.0.     Virtualization Suitability Testing Ensure applications are compatible with enterprise application virtualization technologies, such as Microsoft App-V, VMware® ThinApp™ and Citrix® XenApp™.     Automate Installing Windows Roles and Features Avoid the risk of manual tasks by automatically installing Windows roles and features with an application's installation.     Microsoft® PowerShell™ Support - Run PowerShell Scripts from Suite/Advanced UI Projects Streamline server configuration tasks by running PowerShell scripts - the enterprise scripting language of choice.     Simplify Multi-Tier Installations Use multi-tier installation templates to deploy web/server applications as a single cloud-ready package.     Windows 8® Validation Testing Validate installations against Windows 8 and Windows Server 2012 best practices from Microsoft.   Windows 8 Start Screen Icon Pinning Define the application shortcuts that are pinned to the Windows 8 start screen, delivering a clean first impression for the end-user. Updated Advanced UI Designer Create contemporary install experiences using new Wizard design capabilities.   Create Pure 64-Bit Installations Deploy 64-bit applications using 64-bit installations that support Windows Server configurations where WoW64 has been disabled.   Hybrid Cloud Deployments Microsoft® SQL Azure™ database scripting capabilities enable hybrid cloud SQL deployments.   Microsoft® Windows® 8 and Windows Server® 2012 Includes support for Microsoft Windows 8 and Windows Server 2012. Microsoft® Visual Studio® 2012 Support Includes support for Microsoft Visual Studio 2012. Advanced Wizard Page Editor and Redesigned Wizard Pages Provides an entirely new end-user interface with redesigned built-in wizard pages and a new wizard page editor.   Automatic Checking for Installer Updates and Patches Automatically checks and downloads updates and patches at run-time.   Suite Installation Enhancements Enhanced Suite/Advanced UI project type provides more capabilities to bundle multiple products together into a single, unified suite installation.     Microsoft® System Center 2012 Configuration Manager Support Enables Software Producers to provide required deployment metadata to their Enterprise customers.   PowerShell Support Enables Software Producers to streamline installation scripting requirements.   Suite Installations With the new InstallShield Suite Project type, multiple products can be easily bundled together into a single, unified suite installation..     Installation Streaming Installation Streaming reduces the downloading wait time required before installation can begin.     Installation Collaboration The InstallShield Collaboration add-on has been significantly enhanced to better support distributed, collaborative installation development.     Build Events InstallShield eliminates the need for you to manage external script files by integrating new pre- and post-build events with the InstallShield build process.     Multilingual Support Present installation text in up to 35 languages.     Standalone Build System Maintain a clean build machine by using only the part of InstallShield that compiles the installations.     InstallShield Best Practices Validation Suite Avoid common installation issues.     Merge Module Projects Merge Module Projects now include built-in support for IIS, text file changes, and XML file changes.   Automation Interface Support for Setting the Setup.exe Required Execution Level The InstallShield automation interface lets you configure the required execution level for Setup.exe. The required execution level is the minimum level required by your installation's Setup.exe file for running the installation (the setup launcher, any InstallShield prerequisites, and the .msi file) on Windows Vista and later platforms.   Enhanced 64-Bit Application Support New functionality gives developers more power to deploy applications on 64-bit systems.   Unicode InstallScript Support Build InstallScript installations that support multiple languages in runtime strings, registry entries, dialog boxes, and more.   Enhanced Script Editor New auto-completion functionality increases developer efficiency by reducing the time spent on typing code and helps eliminate typographical code errors.   Expiring Setup Launchers Prevent your end users from installing outdated versions of applications.   Industry-Standard InstallScript Achieve maximum flexibility in your installations.   Dialog Editor Modify the layout of existing end-user dialogs, create new custom dialogs, and more.   Patch Creation Build updates and patches for your products.   Setup Prerequisite Editor Easily control prerequisite restart behavior and source locations.   String Editor View Control the localizable text strings displayed at run time with this spreadsheet-like table.   Text File Changes View Configure search-and-replace actions for content in text files to be modified at run time.   Unicode Support Improve multi-language installation development.   Support for 64-Bit COM Extraction Extract COM data from a 64-bit COM server   XML Support Save time by quickly testing XML configuration changes to installation projects.   Standalone Build Add-On InstallShield provides a Standalone Build add-on that enables installation developers to maintain a clean build system by using the part of InstallShield that builds the installations, plus any redistributables included in the installations. 5 Free Licenses 1 Free License   Standalone Build Licensing Changes Standalone Build licenses come with InstallShield Premier and Professional Editions, and more are available for purchase. 5 Free Licenses 1 Free License   Specify Custom Icon and Version Resource Properties Modify the icon and version resource properties to match your company and product branding.   Billboard Support for Custom Branding display Adobe Flash billboards and other graphic files during the install process.   Saas Support (IIS 7 and SSL Technologies) Easily deploy Windows-based Web applications.   Application Tagging InstallShield is the only strategic installation development solution that creates ISO 19770-2 software identification tags as part of the installation development process. Monitoring for COM Extraction InstallShield supports a new monitoring method for COM extraction.   .NET Framework 4.5 and Other Prerequisites Have installers check for and install required applications and system components during install time. Integration with Microsoft Team Foundation Server Use the Visual Studio IDE to effectively manage, compile, and build Visual Studio and InstallShield projects in a single environment. New Predefined System Searches New searches for .NET Framework 4.0, SQL Server 2008 Express SP1, and Adobe Reader 9 check if the required component is installed on the target system and take appropriate action.   Specify Folders for InstallShield Prerequisite Searches This enhancement makes it easy for your development team to share prerequisites and store them in source code control.   Project Assistant Jumpstart a project by using a simplified set of views. Support for Digital Signatures Save time by digitally signing all your files at build time. Easily Run Custom Actions Schedule a custom action to run at precisely the right moment in your installation. ... View more

The following InstallAnywhere resources are available: Custom Code, Rules & Templates Merge Modules JRE VM Packs VM Templates Custom Code, Rules & Templates The extensions below are code generated by our Software and Premium Support members. They are provided "as is" and can be used only to extend the built-in functionality of the InstallAnywhere cross-platform installer. If you have custom code you would like to submit, please send it and its documentation as an email attachment. NOTE: Revenera does not support these extensions. Name Description OS AbortInstallAction This action immediately exits the current installer. Posted by: Revenera. Source included. AddToRequiredDiskSpace This custom code action takes a comma-separated list of integer values and adds it to the required disk space. Posted by: Revenera. Source included ArchiveResourceFileReader This utility opens a text file from your resource file and parses it into an array of strings. Posted by: Revenera. Source included ChooseInstallDrive This plugin prompts the user for the drive they would like to install to. The default Choose Install Folder panel allows the user to change the install folder, but does not provide an option to change the drive only (without altering the install path). Posted by: Revenera. Source included ConsoleInput (Enterprise Edition) This is a CONSOLE input panel for use in your installer. Posted by: Revenera. Source included CopyDirectory Copy any directory and its subdirectories from one location on the user's hard drive to another. The action handles all the details of recursing the directory tree for you. Posted by: Revenera. Source included. CopyFile Copies any file from one location on the user's hard drive to another. This is useful for copying installed files to other locations during install time. Posted by:  Revenera. Source included. DatabaseAction The custom code action connects to a database, reads SQL from a file, executes the queries, and closes the database. Posted by: Revenera. Source included. DeleteDirectory Deletes any directory and its subdirectories on the user's hard drive. The action handles all the details of recursing the directory tree for you. Posted by: Revenera. Source included. DeleteFile Deletes any file on a user's hard drive. You could use this to delete old files when you do an upgrade-type installation. Posted by:  Revenera. Source included. DisplayImagePanel (Enterprise Edition) This panel, which matches the look and feel of other InstallAnywhere panels, displays a GIF or JPEG image. You can control whether scroll bars show up if the image is too big. Posted by: Revenera. Source included. EndProcess This extension calls a utility that allows you to perform certain tasks on running processes during uninstall. Posted by: Revenera. Source included EnhancedExecuteCommand This action executes a command and will store the return code and output in InstallAnywhere variables. Posted by: Revenera. Source included. ExecuteAsRoot This action allows you to run a command on a Unix system as root. Posted by: Revenera. Source included. ExecuteUninstallCommand This action makes it easy for you to execute a command at uninstall time. Posted by: Revenera. Source included. ExpressionEvaluator This class evaluates mathematical expressions. It is helpful when you need to do a simple calculation but don't want to write any extra custom code. Posted by: Revenera. Source included. ExtractToFile Open a URL resource and save the content to a new file. The URL resource can be inside the installer archive, on the user's hard drive, or from a network location. This is useful for installing files from a remote or Internet location or for extracting files from the installer archive for special processing. Posted by:  Revenera. Source included. FileInfo This action allows you to get all of a executable or DLL's attributes on a Win32 system. This is useful if you need to compare DLL versions. Posted by: Revenera. Source included FullScreenBackgroundImagePanel (Enterprise Edition) This panel will allow to display a full screen background image, disabling user's ability to access other desktop apps while installing. Posted by: Revenera. Source included. GetEightDotThreeFileName This plugin takes a filepath as an argument and returns a variable containing it's Windows 8.3 filename. Posted by:  Revenera. Source included. HostInfo This action gets the IP address of a machine and sets it in an InstallAnywhere variable. Posted by: Revenera. Source included. IndeterminateConsole This custom code action will display a console text in the field before executing a script. Posted by: Revenera. Source included. InstallJavaPlugin This class performs the actions necessary to fully install a Java 2 JRE with the Java Plugin Control Panel on a Win32 system. Installs the Java Plugin Control. Posted by:  Revenera. Source included. InstallSharedDll This action extracts a specified DLL from the installer archive and installs it into any arbitrary location on the user's hard drive. Then the action reads the Windows registry and either adds or updates the reference count for that DLL. At uninstall time, the reference count is decreased, and if it reaches zero, the user is asked if the file should be removed. Posted by:  Revenera. Source included. IsRootRule (Enterprise Edition) This custom code rule checks to see if the user is root on a UNIX system. Posted by: Revenera. Source included. MessageDialogAction Displays a message box any time during installation or uninstallation. Specify your own text for the message and as many buttons as you want. The user's selection will be stored in an InstallAnywhere variable. Posted by:  Revenera. Source included. ModifyString This extension allows you to perform String manipulations on InstallAnywhere variables. Posted by: Revenera. Source included. NumberComparisonRule (Enterprise Edition) This custom code rule compares numbers and decimals with a defined comparator. Posted by: Revenera. Source included. PassByValue This action allows you to pass InstallAnywhere variables by value instead of by reference. Posted by: Revenera. Source included. PasswordPanel (Enterprise Edition) This panel will allow the users to enter a masked password. The panel also includes confirmation. Posted by: Revenera. Source included. PropertiesFileReader This action allows you to turn properties from a properties file into InstallAnywhere variables. Posted by: Revenera. Source included. Rename Renames any file or directory on a user's hard drive. This is useful for backing up files or changing file names during installation. Posted by:  Revenera. Source included. ResetJVMList This Pre-Install action resets the Choose Java VM panel list with a developer-determined string. Posted by:  Revenera. SimpleRegistryManagerPlus This is a wrapper around SimpleRegistryManager to provide a superior interface to the Windows registry. Posted by:  Revenera. Source included. Sleep This action pauses the installation. Posted by:  Revenera. Source included. SpeedRegistry This class will add values specified in a resource file into the registry. This is a great way to add many items to the registry simultaneously. Posted by:  Revenera. Source included. WaitForFileRemoval This action waits for a file to be removed before allowing the next action to perform. Posted by:  Revenera. Source included. WaitForProcessExit This action waits for a certain process to exit. It is supported by any operating system that has "tasklist" process which outputs list of running tasks. Posted by:  Revenera. Source included. ZGDialogAction This action pops up a dialog with up to three buttons, a title, and narrative text. This action is very similar to MessageDialogAction (also available for download) but it is easier to use for simple panels. Posted by:  Revenera. Source not included. ZGDialogPanel (Enterprise Edition) This custom code panel pops up a dialog with up to three buttons, a title, and narrative text. This action is very similar to MessageDialogAction (also available for download) but it is easier to use for simple panels. Posted by:  Revenera. Source not included. Merge Modules Merge Modules can be integrated into InstallAnywhere Enterprise Edition cross-platform installer projects to provide additional functionality and/or to ease your installation of a particular component. The following Merge Modules were created by the Revenera Technical Support and Engineering staff for your convenience. NOTE: Revenera does not provide direct support for these extensions. However, we do appreciate reports of any issues that may arise in their use. Premium support members, please contact Technical Support for assistance using Merge Modules. Sun ONE Application Server 7 for Windows View Readme | Download | Sun's application server for developing and delivering Java web services JBOSS 3.0.4 View Readme | Download An open source Java application server implementation based on the J2EE standard. Developed by the JBOSS project. JBOSS 2.4.4 View Readme | Download An open source Java application server implementation based on the J2EE standard. Developed by the JBOSS project. Jakarta Ant 1.5.1 View Readme | Download An open source Java based build tool developed by the Apache Jakarta Project. Jakarta Ant 1.4.1 View Readme | Download An open source Java based build tool developed by the Apache Jakarta Project. Apache Tomcat 6.0.39 View Readme | Download An open source Java servlet container developed by the Apache Tomcat Project. Apache Tomcat 7.0.50 View Readme | Download An open source Java servlet container developed by the Apache Tomcat Project. Apache Tomcat 8.0.0 View Readme | Download An open source Java servlet container developed by the Apache Tomcat Project. Sun Java 2 Platform, Enterprise Edition (J2EE) View Readme | Download | Sun's Java 2 Enterprise Edition SDK Reference Implementation This module allows you to integrate the J2EE implementation into an InstallAnywhere installer. JRE VM Packs The files linked below contain Java virtual machines (JVMs) that can be bundled into cross platform installers built using InstallAnywhere. NOTE: You can configure multi-platform installers so that the installation launcher will download a JRE VM pack from a URL that you specify, extract the JVM, and launch the installer using that JVM. However, the JRE VM packs listed on this page are provided for your convenience only and should not be directly referenced by your installation project. Therefore, do not instruct your installation project to download a JRE VM pack directly from the www.revenera.com website. If you do, the project build will fail. Instead, you should host the JRE VM pack on your own file server or FTP server and specify the URL to that location. JRE VM Packs by Platform JRE VM packs are available for the following platforms: Microsoft Windows Microsoft Windows Itanium 2, 64-bit Microsoft Windows AMD, 64-bit Microsoft Windows Intel, 64-bit Apple OS X Sun Solaris SPARC Sun Solaris Intel (x86) Solaris AMD 64-bit Linux Intel (x86) Linux Intel (64-bit) Linux AMD 64-bit HP-UX RISC HP-UX Itanium2 AIX Installing a JRE VM Pack To install a JRE VM pack, perform the following steps. Click the download hyperlink to download. NOTE: Your browser may change the file extension from .vm to .zip. If this name change occurs, rename the JRE VM pack file extension back to .vm. Save the .vm file to the /resource/installer_vms directory in your InstallAnywhere directory. This directory is the repository for all JRE VM packs. Restart InstallAnywhere if it is currently running. Additional VM Pack Information For information on bundling a VM not found here, see the help that is installed with InstallAnywhere for instructions on creating a JRE VM pack. For information on how to create a VM pack, see KB article Q000195: Creating a VM Pack for InstallAnywhere. Latest VM Packs   1.7 1.8 11 Microsoft Windows English (x86) Oracle JRE 1.7.0_60 Oracle JRE 1.8.0_162 Not Applicable Microsoft Windows Intel (x64) Oracle JRE 1.7.0_60 Oracle JRE 1.8.0_162 OpenJDK11_windows(x64) Sun Solaris SPARC I18N Oracle JRE 1.7.0_60 Oracle JRE 1.8.0_162 Not Applicable Sun Solaris Intel (x86) I18N Oracle JRE 1.7.0_60 Oracle JRE 1.8.0_92 Not Applicable Linux Intel (x86) I18N Oracle JRE 1.7.0_60 Oracle JRE 1.8.0_162 Not Applicable Linux Intel (64-bit) Oracle JRE 1.7.0_60 Oracle JRE 1.8.0_162 OpenJDK11_Linux64 Apple OS X Oracle JRE 1.7.0_60 Oracle JRE 1.8.0_162 OpenJDK11_macosx VM Packs for Microsoft Windows XP and Later, Windows Server 2003 and Later, 32-Bit Sun JRE 1.5.0_03 I18N Win32 Download Sun JRE 1.5.0_05 I18N Win32 Download Sun JRE 1.5.0_06 I18N Win32 Download Sun JRE 1.5.0_07 I18N Win32 Download Sun JRE 1.5.0_08 I18N Win32 Download Sun JRE 1.5.0_09 I18N Win32 Download Sun JRE 1.5.0_11 I18N Win32 Download Sun JRE 1.5.0_15 I18N Win32 Download Sun JRE 1.5.0_18 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In InstallAnywhere, you can create your own VM templates using the Create InstallAnywhere VM Template wizard or via command line. NOTE: You can also download pre-built VM templates during the installation of InstallAnywhere, or can download sample VM templates at any time from below: Amazon EC2 based InstallAnywhere Sample VM Template Users can download the InstallAnywhere VM Templates for creating Amazon EC2 based Appliances. Download the files and extract them to $IA_HOME$/resource/baseline_vms/amazon_ec2/ [Ubuntu 12.04 (Precise Pangolin) 32-bit] VMWare vSphere based InstallAnywhere Sample VM Template For VMWare vSphere based appliances, download the following files and extract them to $IA_HOME$/resource/baseline_vms/vmware_esxi/ [Ubuntu 12.04 (Precise Pangolin) 32-bit] [Ubuntu 13.04 (Raring Ringtail) 64-bit] NOTE: Applicable for InstallAnywhere 2013 only, while the existing 32 bit templates can be continued to use as sample templates ... View more