Usage Intelligence Knowledge Base
Use Case #4: Moving freemium users to paying customers, faster
How can I change my product’s trial functionality to increase conversions? CHALLENGE: With a growing base of freemium users, a software company sought a deeper understanding of how customers were using its free offering to best plan a compelling upg...
Use Case #10: Deciding when to end-of-life a product
When can we drop support for an older software version and reallocate those product development resources? CHALLENGE: Given continually stretched development resources, a productivity software firm needed to know if it could move resources from su...
Use Case #17: Discovering what hardware environments customers are using
Will increasing hardware requirements cause problems for our customers? CHALLENGE: There are often good reasons to change a product, but it can be difficult to know how those changes will impact customers. Product management at a graphics software ...
