How to Create a Support Ticket for Usage Intelligence

Yes

The Support Case Portal, used to open support tickets for Usage Intelligence, is available only to customers of Revenera. This means in order to open a new support ticket, you are required to be a registered customer through the Revenera Community.

NOTE: When Revulytics was acquired by Revenera, the Revulytics support ticket system was integrated with the Revenera support ticket system and the submission process changed. This article explains how to submit a support ticket in the Revenera Support Case Portal.

Before you can create a support ticket, you need to create a Revenera Community account. If you are unsure how to register for the community as a Revenera customer, please review the steps in Welcome to Usage Intelligence.

After you have logged onto the Revenera Community, follow the steps below to open a new support ticket.

To open a new support ticket:

Navigate to Get Support > Open New Case in the Revenera Community's top navigation menu

NOTE: If you are a Revenera customer and have registered for the Revenera Community, but cannot see the Open New Case option, please contact the Support team by phone to get access.
Select Revenera Community from the Community field.
Select Usage Intelligence from the Product field.
Select the appropriate Usage Intelligence component from the Version/Solution Area field.
Enter a Case summary and Description of your issue.
Set the Severity to Low, Medium, High, or Critical.
Click Save.

For complete instructions on how to contact Revenera Support, see the Support Contacts page.