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Question:I’m getting an NSTATUS error when testing my Windows credential. Could you tell me what this error is indicating?Answer:When receiving NTSTATUS errors, the error is being reported directly from the Windows device. The platform can only prov...
Question:What is the difference in SNMP collection versus SSH collection for Linux devices?Answer:For inventory, SNMP collection will not be able to provide OS details (name, version, distribution, etc), and the data around CPUs is very limited. For...
Question: Are we able to purge the scan data? I didn't realize all the subnets were being added from the routers and ticked them. I now have a lot of out of scope data I would like to get rid of. Answer: Subnets can be deselected from the scan how...
Question: Can we manually add devices into the reporting? Answer: The platform does not support manually adding devices. Devices must be discovered by the RN150 through the Discovery process.
Question: What Windows credential formats does the appliance support? Answer: The platform supports the following Windows credential formats: Domain: abc.com Username: testuser Password: password123 Down-Level Logon Name Domain: <empty> Username...
Question: We see some of the machines are showing both RSCORE (rehost, replatform) what is reason for that? Answer: This indicates that the device met both of the Criteria (laid out in the Glossary) needed for these tags, this is not necessaril...
Question: We see some servers do not have an RSCORE? Answer: In order for a device to receive an Rscore, it must meet the exact criteria laid out in the Glossary. Also, it must have been licensed at some point and Calculate Cloud Cost in the Iaa...
Question: How do i make a user have read/write access? Answer: You can promote a user to read/write access by logging into the portal, select the setup tab (3 dashes in right side of orange banner), select 'User Access', select the arrow next to...
Question: We have detected activity related to wmiexec.py Target Execution (event classification: targeted lateral movement) on your host. What does the discovery process do on a Windows server? Why does it appear to be performing or using a common ...
Question: Can you explain more on the "Last Scanned" and "Date" columns in the Asset report? Answer: The "Last Scanned" field represents the last time we scanned that subnet; however, an inventory upload needs to occur before the user will see t...
Question: Does the platform support SSO? Answer: Currently the platform does not support SSO.
Question: What VMware versions is your appliance supported on? Answer: The virtual appliance currently uses VMware hardware version 8. Below is a list of supported hypervisors for the RN150 virtual appliance: VMware Player 4.x and above VMware...
Question: Is there a way to verify the service account for VMware will work with your tool? Answer: To test vSphere access and verify the service is running and the credential has the correct privilege level: Please open a web browser and ente...
Question: We started the assessment but wanted to add more subnets. Can we restart the assessment? Answer: Subnet/credential information can be added/edited in the virtual appliance at any point. Please ensure to save any subnet/credential chang...
Question: We selected start assessment but received an error to contact support? Answer: Selecting 'Start Assessment' while another HealthCheck assessment is currently running will cause the Flex balance to be decremented by one. Once your Flex ...
Question: We selected start assessment but do not see any data in the portal. How long does it take to see data? Answer: The Discovery process can take anywhere from 2-4 hours up to a couple of days or longer in some cases to complete depending ...
Question: We received an email saying the appliance is offline however we verified the VM is online. Did we lose collection? Answer: It is not uncommon to see offline notifications and as long as the appliance is able to reconnect within 4-8 ho...
Question: Is there a limit to the number of subnets we can enter? Answer: The platform does not have a limit on the number of subnets however we do not allow anything larger than a /16 to be entered at once due the potential time and load it wou...
Question: What information do I get by adding SSH credentials for the additional credentials section. Answer: The platform can provide a CLI report on Cisco devices with the following information: Show Running-Config (requires enable password)...
Question: What are the password requirements for setting/resetting your password? Answer: Password Requirements: Minimum 8 characters Must contain at least one lowercase letter Must contain at least one uppercase letter Must contain at least ...
