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Knowledge Base Articles

Discovery - HP-UX

Question: Can your tool discover HP-UX?   Answer: The platform does support SNMP collection on HP-UX devices however the HP-UX devices have limited SNMP support and the platform can typically only provide inventory information from the devices and...

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Discovery Basics

Question:  Can I do a quick and dirty discovery with no SNMP or username-password? Will the quick and dirty discovery provide me with any usable insight in the interim?   Answer:  You may run a Discovery scan without inputting credentials, however...

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Shutting Down the Appliance

Question:  How do I gracefully shutdown to disable alerts?   Answer:  To shutdown gracefully and disable offline alerts you’ll need to click the “END Assessment” button from the RN150 UI.  Goto Dashboard/Assessment Status/End Assessment.  You can ...

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Testing/Validation

Question:  We attempted test and validation but it just seemed to spin and then timeout without any information   Answer:  Typically a timeout will indicate the remote IP is not IP reachable from the RN150 appliance subnet however, seeing 'Access ...

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Linux Credentials - Sudo Requirement

Question: Why do I need Sudo enabled for inventorying Linux/AIX devices?   Answer: Some commands utilized during the collection processes require elevated privilege on the target system. This corresponds to elevation to the root account. If the us...

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Deployment - SHA256 Error

Question: I receive the error "The following manifest file entry (line 1) is invalid: SHA256 (xxxxxxx.ovf)” when trying to deploy the RN150 appliance?   Answer: This error is due to the vSphere client does not support SHA256. An alternative is to ...

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Subscription Administrator Change

Question: How do I add or change the subscription administrator to another user?   Answer: Only the current subscription manager can request a user be added as a subscription manager. If the current subscription manager is no longer employed, the ...

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