The Community is now in read-only mode to prepare for the launch of the new Flexera Community. During this time, you will be unable to register, log in, or access customer resources. Click here for more information.
Question: Can the tool scan the server connections from on-premise to servers in the cloud. Such as Oracle cloud, Azure, IBM? Are there any limitations or its just based on the connectivity that exists between on-premise and different clouds? ...
Question: Can you tell us what each column in the detailed application dependency report means? Answer: Definitions Below: srcname = Source Host Name srcgroup = Source Application Group Name srcloc = Source Location srcaddr = Source IP Addre...
Question: The subnets are all over the place not matching the locations. Do I really need to go through all the subnets and arrange manually? Answer: You can assign locations based on the subnet ranges however you cannot break the subnet down in...
Question: Can one node/object be used in multiple stacks? Answer: Yes, devices can be in a single group or multiple groups. There is a feature to move a device to a stack that will allow you ‘move’ the device to the group or you can ‘copy’ the d...
Question: What VMware versions is your appliance supported on? Answer: The virtual appliance currently uses VMware hardware version 8. Below is a list of supported hypervisors for the RN150 virtual appliance: VMware Player 4.x and above VMware...
Question: Is there a way to verify the service account for VMware will work with your tool? Answer: To test vSphere access and verify the service is running and the credential has the correct privilege level: Please open a web browser and ente...
Question: We started the assessment but wanted to add more subnets. Can we restart the assessment? Answer: Subnet/credential information can be added/edited in the virtual appliance at any point. Please ensure to save any subnet/credential chang...
Question: We selected start assessment but do not see any data in the portal. How long does it take to see data? Answer: The Discovery process can take anywhere from 2-4 hours up to a couple of days or longer in some cases to complete depending ...
Question: We received an email saying the appliance is offline however we verified the VM is online. Did we lose collection? Answer: It is not uncommon to see offline notifications and as long as the appliance is able to reconnect within 4-8 ho...
Question: Is there a limit to the number of subnets we can enter? Answer: The platform does not have a limit on the number of subnets however we do not allow anything larger than a /16 to be entered at once due the potential time and load it wou...
Question: What information do I get by adding SSH credentials for the additional credentials section. Answer: The platform can provide a CLI report on Cisco devices with the following information: Show Running-Config (requires enable password)...
Question: What are the password requirements for setting/resetting your password? Answer: Password Requirements: Minimum 8 characters Must contain at least one lowercase letter Must contain at least one uppercase letter Must contain at least ...
Question: We have workgroup servers not joined to the domain that are showing unknown. How do we include these devices? Answer: The platform utilizes WMI (Windows Management Instrumentation) to discover and collect metrics from Windows devices. ...
Question: I added SSH in the additional credentials for my networking devices but they are not being discovered. Answer: The platform utilizes SNMP to inventory and collect performance data on infrastructure devices. The Additional Credentials s...
Question: I've build my application stacks - I'm assuming I need to confirm them with a checkbox I see but I don't know what happens once I confirm a stack? Answer: Confirming an app stack will lock those devices in the group and cause the devic...
Question: What is required to collect from Linux devices using SNMP? Answer: SNMP Read Only Credentials SNMP Read Only Credentials (Supports v1, v2c, and v3) and devices should include the following MIBs: Host-Resources-MIBUCD-MIBIF-MIBTCP-MIBUC...
Question: The Summary of Collection section shows that we are failing to collect Netstat. Can you tell us why this is failing? Answer: The Netstat collection feature utilizes the SMB protocol, typically over TCP port 445 (TCP/IP) or TCP port 139...
Question: Can your tool discover HP-UX? Answer: The platform does support SNMP collection on HP-UX devices however the HP-UX devices have limited SNMP support and the platform can typically only provide inventory information from the devices and...
Question: Can you provide a listing of vendor networking devices supported by the platform? Answer: We do not maintain a listing of of supported SNMP devices. The virtual appliance utilizes standards based SNMP MIBs for inventory and performance...
Question: What versions of SMB does the platform support Answer: The platform supports SMB versions 1, 2, and 3, and uses the highest supported protocol version advertised by the server.
