Foundation/CloudScape Knowledge Base

Logging In - Single Sign On Support

Question: Does the platform support SSO? Answer: Currently the platform does not support SSO.

Reporting - Application Dependency Detail - On-Prem to Cloud Dependency

Question: Can the tool scan the server connections from on-premise to servers in the cloud. Such as Oracle cloud, Azure, IBM? Are there any limitations or its just based on the connectivity that exists between on-premise and different clouds? ...

Reporting - Detailed Application Dependency Data - Column Detail

Question: Can you tell us what each column in the detailed application dependency report means? Answer: Definitions Below: srcname = Source Host Name srcgroup = Source Application Group Name srcloc = Source Location srcaddr = Source IP Addre...

Reporting - Locations - Subnet Locations

Question: The subnets are all over the place not matching the locations. Do I really need to go through all the subnets and arrange manually? Answer: You can assign locations based on the subnet ranges however you cannot break the subnet down in...

Building Application Stacks - Devices Copied in Multiple Stacks

Question: Can one node/object be used in multiple stacks? Answer: Yes, devices can be in a single group or multiple groups. There is a feature to move a device to a stack that will allow you ‘move’ the device to the group or you can ‘copy’ the d...

Installation - Supported VMware Hypervisor Version

Question: What VMware versions is your appliance supported on? Answer: The virtual appliance currently uses VMware hardware version 8. Below is a list of supported hypervisors for the RN150 virtual appliance: VMware Player 4.x and above VMware...

VMware Collection - Verify Service Account

Question: Is there a way to verify the service account for VMware will work with your tool? Answer: To test vSphere access and verify the service is running and the credential has the correct privilege level: Please open a web browser and ente...

Discovery Basics - Adding Subnets/Credentials After Selecting Start Assessment

Question: We started the assessment but wanted to add more subnets. Can we restart the assessment? Answer: Subnet/credential information can be added/edited in the virtual appliance at any point. Please ensure to save any subnet/credential chang...

Discovery Basics - Discovery Completion Time

Question: We selected start assessment but do not see any data in the portal. How long does it take to see data? Answer: The Discovery process can take anywhere from 2-4 hours up to a couple of days or longer in some cases to complete depending ...

Appliance Notifications - Offline Emails

Question: We received an email saying the appliance is offline however we verified the VM is online. Did we lose collection? Answer: It is not uncommon to see offline notifications and as long as the appliance is able to reconnect within 4-8 ho...

Discovery Basics - Maximum Number of Allowed Subnets

Question: Is there a limit to the number of subnets we can enter? Answer: The platform does not have a limit on the number of subnets however we do not allow anything larger than a /16 to be entered at once due the potential time and load it wou...

Network Collection - Additional Credentials - SSH Credentials - Collected Information

Question: What information do I get by adding SSH credentials for the additional credentials section. Answer: The platform can provide a CLI report on Cisco devices with the following information: Show Running-Config (requires enable password)...

User Registration - Password Requirements

Question: What are the password requirements for setting/resetting your password? Answer: Password Requirements: Minimum 8 characters Must contain at least one lowercase letter Must contain at least one uppercase letter Must contain at least ...

Windows Collection - Workgroup Devices not Joined to Domain

Question: We have workgroup servers not joined to the domain that are showing unknown. How do we include these devices? Answer: The platform utilizes WMI (Windows Management Instrumentation) to discover and collect metrics from Windows devices. ...

Network Collection - Additional Credentials - SSH Credentials

Question: I added SSH in the additional credentials for my networking devices but they are not being discovered. Answer: The platform utilizes SNMP to inventory and collect performance data on infrastructure devices. The Additional Credentials s...

Building Application Stacks - Save/Confirming an Application Stack

Question: I've build my application stacks - I'm assuming I need to confirm them with a checkbox I see but I don't know what happens once I confirm a stack? Answer: Confirming an app stack will lock those devices in the group and cause the devic...

Linux Collection - SNMP Requirements

Question: What is required to collect from Linux devices using SNMP? Answer: SNMP Read Only Credentials SNMP Read Only Credentials (Supports v1, v2c, and v3) and devices should include the following MIBs: Host-Resources-MIBUCD-MIBIF-MIBTCP-MIBUC...

Summary of Collection - Failing to Collect Netstat

Question: The Summary of Collection section shows that we are failing to collect Netstat. Can you tell us why this is failing? Answer: The Netstat collection feature utilizes the SMB protocol, typically over TCP port 445 (TCP/IP) or TCP port 139...

Discovery - HP-UX

Question: Can your tool discover HP-UX? Answer: The platform does support SNMP collection on HP-UX devices however the HP-UX devices have limited SNMP support and the platform can typically only provide inventory information from the devices and...

Network Collection - Supported Networking Vendors

Question: Can you provide a listing of vendor networking devices supported by the platform? Answer: We do not maintain a listing of of supported SNMP devices. The virtual appliance utilizes standards based SNMP MIBs for inventory and performance...

Foundation / CloudScape Knowledge Base

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