Flexera Linux agents are not reporting, Trying to download policy from another beacon.

[ReshmaB]

Hi Forum, 

We have found out that linux agents are not running from last 2 weeks when we checked the logs we get to know they are trying to download policy from another beacon and getting failed. 

Please suggest some solution as these prod servers and this behaviour is in all linux servers.

[durgeshsingh]

Hi

Can you share policy.log & Tracker.log

[ReshmaB]

Hi Durgesh tracker and policy logs are attached

[durgeshsingh]

Hi,

Hostname lookup is failing in your case. Just check if beacon URL is getting resolve hostname to IP while pinging the url from agent machine. Also if you are able to telnet on beacon port from Ip address.

made a hostfile entry in system as a workaround & check. 

[ReshmaB]

Hi Durgesh - Ping and telnet are good and hostname - ip is resolving but not ip - hostname

[durgeshsingh · Accepted solution]

Just make hostfile entry & then try 

mgspolicy -t Machine

ndtrack -t machine

[durgeshsingh]

Hi Reshma,

Hope, its worked for you.

[ReshmaB]

Thank you @durgeshsingh  for you inputs and helping me resolving this issue.

We have observed that anonymous authentication is disabled on IIS manager which brought back most server by enabled it. However there were few servers where we have to manually download policy as suggested by you .

Thank you once again for helping me out 🙂 .