FlexNet Manager Suite Known Issues

Known Issue: Created By and Creation Date values on the All Purchases page are details from purchase order records rather than the purchase order line records (IOJ-2190318)

Summary The Created by and Creation date columns in the All Purchases grid show creation details of the purchase order record, not creation details of the purchase order line (aka "purchase") record. Details The data model for how purchase data is...

Known Issue: Agent config.ini file may become corrupted on Unix-like operating systems and cause agent operations to go haywire (IOK-930635)

Summary FlexNet Inventory Agent preferences in the /var/opt/managesoft/etc/config.ini file on Unix-like operating systems can intermittently and randomly end up with blank or missing values, causing the agent to stop operating correctly. Symptoms ...

Known Issue: Asset Retirement Reason property values are not updated by a business adapter if the "Update only if the value is empty" rule is used (IOJ-1737346)

Summary When updating the Retirement Reason of an asset, if the Update rule is set to Update only if the value is empty, the field is not updated even if the import was successful. Reproduction Create a business adapter that contains the asset obj...

Known Issue: Usage installer evidence may not be imported when the installer evidence name includes the version number (IOK-1007093)

Summary If the display name of installer evidence gathered by the FlexNet inventory agent in both inventory and usage data ends with a version number, usage data associated with that evidence may not be imported by the inventory import process. This...

Known Issue: "ApplicationsByFileEvidence" or "Create temp table ApplicationsByFileEvidence" steps may run slowly on SQL Server 2019 unless compatibility level on the compliance database is set to 110 (SQL Server 2012) or earlier (IOK-703164)

Summary Significant performance issues may affect reconcile time, especially during the ApplicationsByFileEvidence step, when using FlexNet Manager Suite with SQL server 2019. Reproduction A new install of FlexNet Manager Suite with a set of demo...

Known Issue: Import process reading data from AWS may run for a long time when there are many AWS accounts on the one connection (IOJ-2160646)

Summary If an Amazon Web Services (AWS) connection is configured in FlexNet Manager Suite/Flexera One ITAM to import data from many AWS accounts, the import reader process to retrieve data from those accounts may run for longer than 30 minutes. Det...

Known Issue: Active Directory data may not be updated due to the import process for .actdir files timing out (or taking a long time) at the "Reconciling Computers" or "Reconciling Organizations" step (IOJ-2250105)

Symptoms Attempts to upload and import .actdir files containing data extracted from Active Directory may take a long time, or even timeout and fail. If a timeout occurs, data that would otherwise be imported from Active Directory (such as user & com...

Known Issue: Data warehouse export step "Snapshot Optimization_Snapshot_FACT data" may fail with error: "Conversion failed when converting date and/or time from character string." (IOK-1005577)

Summary The “Snapshot Optimization_Snapshot_FACT data” step of data warehouse export processes may fail with output in the export log file similar to: 2022-12-30 14:40:14,078 [INFO ] Snapshot Optimization_Snapshot_FACT data 2022-12-30 14:40:...

Known Issue: Users with expired responsibilities consume Application User licenses for Oracle EBS applications (IOJ-2093927)

Description The queries used to determine active users from Oracle EBS are not taking expired responsibility into account and users bound to the expired responsibility consume the license. Replication Scenario Check if there are expired responsibi...

Known Issue: InventorySettings.xml file is not updated to contain new Oracle Fusion Middleware rules after upgrading FlexNet Manager Suite until a new .xml file is released by Flexera (IOK-706831)

Summary Versions of FlexNet Manager Suite prior to FlexNet Manager Suite 2021 R1 did not support Oracle Fusion Middleware (OracleFMW) recognition. If you upgrade FlexNet Manager Suite from a previous version that doesn’t support OracleFMW recognitio...

Known Issue: Computer domain is blank by default and does not reflect output from hostname/domainname commands in inventory & usage data returned by installed agent on Unix-like operating systems (IOJ-1832862)

Summary The domain reported by installed FlexNet inventory agents from Unix-like operating systems is blank by default, even if a domain can be identified from system calls. Details The domain reported in files (such as inventory NDI files) genera...

Known Issue: License consumption for SQL Server Standard Edition may be 0 (despite calculated consumption being accurate) for virtual machines belonging to resource pools (IOK-1006447)

Summary License consumption calculated for SQL Server Standard Edition may be shown as 0 on the Consumption tab of a license when it should be non-0 for virtual machines belonging to resource pools when using FlexNet Manager Suite 2022 R2. This is d...

Known Issue: Logging is not generated by the ServiceNowExport.exe process that exports data for sending to ServiceNow (IOK-1004513)

Summary Logging produced by the ServiceNow export process fnmp_servicenow_export.exe contains only start and end time information, with no other information about what the export process is actually doing. Cause This behavior is due to an incomple...

Known Issue: Running Config.ps1 fails at "Rebuild Reports to set and configure details for API use" step, with DB concurrency violation error in ConfigureSystem.log (IOK-1004392)

Summary When the Config.ps1 script is run to configure a FlexNet Manager Suite 2022 R2 application server, it may fail with output showing the following error message: [...] 2022-12-13 14:13:49,511 [Release.InstallActions] [INFO ] - Rebuild Rep...

Known Issue: Compliance import may fail with timeout at step WriteInstalledFileEvidenceAttribute (IOK-1000422)

Summary The WriteInstalledFileEvidenceAttribute inventory import writer step may run for a long time, and even eventually terminate with a timeout error when using the FlexNet Manager Suite 2022 R2 release. Details This issue is caused by a SQL da...

Known Issue: Business Adapter Studio or MGSBI.exe fails to open adapter files if encryption details in MGSBI registry entry cannot be processed: "The type initializer for 'Flexera.BusinessImport.CryptographerSelector' threw an exception" (IOK-1009299)

Summary Attempting to open an adapter XML file in the Business Adapter Studio fails with the following error if the HKLM\SOFTWARE\WOW6432Node\ManageSoft Corp\ManageSoft\MGSBI registry entry contains cryptographic data that cannot be processed: Imp...

Known Issue: Database migration may fail if database is restored on to a SQL Server 2017 (or later) instance that does not have the appropriate certificate installed: "CREATE or ALTER ASSEMBLY for assembly 'SqlProceduresClr' [...] failed [...]" (IOK-1001941)

Summary When FlexNet Manager Suite is upgraded to 2022 R1 or later and Microsoft SQL Server was upgraded to SQL Server 2017 or later, the following error may occur: Running cm-migr1300-ComplianceSchema.sql...100% Running cm-migr1300-Compliance...

Known Issue: Inventory import writers are executed every time inventory data is uploaded from a beacon (IOK-1004611)

Summary When inventory data is uploaded from a beacon to a FlexNet Manager Suite (on premises) application server, a process to perform a full inventory import (including running the “writers” phase of the import) is initiated. This process is run i...

Known Issue: FlexNet Inventory Agent Status page may show incorrect agent version when multiple imported computer records are mapped to a single inventory device (IOJ-2125525)

Summary An incorrect device version can appear in the Last Reported Version column of the FlexNet Inventory Agent Status page if there are multiple records for the same device. Multiple records can occur for various reasons but often originate from ...

Known Issue: Misleading error events about Oracle inventory gathering may appear in the "ManageSoft" event log when gathering inventory (IOK-999048)

Symptoms Misleading error events related to gathering inventory for Oracle products may appear in the "ManageSoft" event log on Windows when inventory is gathered. Details When the inventory agent runs to gather inventory on Windows devices, error...