FlexNet Manager Suite Known Issues

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Known Issue: Overriding an unset inventory device hardware property sets the base property rather than overriding the unset value in the base property (IOJ-1715227)

Summary When an inventory device hardware property that is not set through inventory is overridden through the web UI, the value of actual property field gets set rather than the overridden property field getting set. Details This behavior can hav...

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Known Issue: "Get Azure VM Instances" Azure import reader step may fail with error: "Could not load file or assembly '[...]' or one of its dependencies. The system cannot find the file specified." (IOK-991576)

Summary The inventory import process may fail at the “Get Azure VM Instances” step of the Azure readers due to version mismatches between the modules rolled up in to the Azure Az PowerShell module and dependent Microsoft assembly versions. Details ...

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Known Issue: Import writers may fail at step "Create new AutoSynchronized licenses" due to duplicate SKU entries published in the SKU library (IOK-884762)

Summary Import may fail at the “Create new AutoSynchronized licenses” step if duplicate SKUs are present in SKU library. Details If a SKU value appears multiple times in the SKU library published by Flexera, then inventory import processes may fai...

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Known Issue: Red error bar saving inventory settings when enabling IBM PVU settings after upgrading from 2019 R2 or earlier release to 2020 R1 with error in webui.log: "Object reference not set to an instance of an object at [...].CheckInternalDBObjects" (IOJ-2134925)

Summary A red error bar may be displayed in the web UI when saving changes to enable IBM PVU options on the inventory settings page on a FlexNet Manager Suite installation that has been upgraded from release 2019 R2 or earlier to 2020 R1 or later. ...

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Known Issue: Batch job to delete obsolete inventory may fail with timeout if there is a large volume of data to be deleted (IOJ-2253591)

Summary After enabling settings to delete obsolete inventory in the Obsolete inventory section of the Inventory tab on the System Settings page, the batch process that runs to delete the inventory may fail with a timeout if there is a large volume o...

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Known Issue: Adobe Acrobat DC detection in InventorySettings.xml revision 66 may trigger a Windows Installer consistency check when inventory is gathered (IOK-932379)

Summary A consistency check on all installed Windows Installer packages may be performed whenever inventory is gathered on a computer running Windows 10/11 that has Adobe Acrobat DC installed. Details The InventorySettings.xml file version 66 cont...

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Known Issue: Attempts to call the reportsExecute API fail after Flexera One ITAM maintenance with 404 NOT FOUND response and error: "Cannot run the report execute the report once in the UI" (IOK-885536)

Summary Calling the Flexera One IT Asset Management reportsExecute API after Flexera One maintenance activity has been performed may fail with a “404 NOT FOUND” status, and return the following response: { "name": "not_found", "id": "D2_UVjEI"...

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Known Issue: "Create license allocations from ImportedSoftwareLicenseAllocations" import step may fail with "Violation of UNIQUE KEY constraint 'UQ_SoftwareLicenseAllocation'" error after importing Office 365 data if a user is linked to multiple imported users (IOJ-1818616)

Symptoms After importing data from Office 365, the import “writers” process fails with logging similar to the following: 2018-08-31 00:33:35,559 [INFO ] Failed to execute Writer 'Create license allocations from ImportedSoftwareLicenseAllocat...

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Known Issue: "Calculating consumptions for licenses from devices with history" license reconcile step may fail with error after unlinking an application that is installed on an ignored device from a PVU license: "System.ArgumentNullException: Value cannot be null." (IOJ-2260523)

Summary The “Calculating consumptions for licenses from devices with history” step in the license import process may fail after an application that is installed on an ignored device is unlinked from a license record that has an IBM-related license t...

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Known Issue: "Calculating consumptions for licenses from devices with history" license reconcile step may fail with error when running IBM-specific reconcile after removing non-IBM titles from a license: "System.ArgumentNullException: Value cannot be null." (IOJ-2225722)

Summary The “Calculating consumptions for licenses from devices with history” step in the license import process may fail in the following scenario: A license record with an IBM-related license type had a non-IBM application linked.The non-IBM appl...

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Known Issue: Container Image Inventory Tool (imgtrack) version 1.0.1 fails with error: "gzip: stdin: not in gzip format" (IOK-929813)

Summary The Container Image Inventory Tool imgtrack that is shipped with FlexNet Manager Suite 2022 R1 fails when it is executed. Output from the tool shows error details like the following: imgtrack: checking ndtrack support for linuxx86_64 gzip:...

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Known Issue: Purchase records may fail to save if the first 7 characters in the SKU field contain more than 2 occurrences of \, %, _, [ or ] (IOK-929475)

Summary Attempts to create or update a purchase record may fail if the record has a value in the Part No./SKU field that contains more than 2 occurrences of any of the following characters appearing within the first 7 characters: \ % _ [ ] Details ...

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Known Issue: ARL update may fail with error if Technopedia crosswalk data is installed: DELETE statement conflicted with the REFERENCE constraint "FK_TechnopediaProductReleaseInfo_SoftwareTitleID_TS". (IOK-928098)

Summary When an application recognition library (ARL) update is applied that attempts to delete an application that is referenced in Technopedia crosswalk data, the update may fail. Details When this issue occurs, logging similar to the following ...

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Known Issue: Product conversion ratio values in exported files from the IBM Cloud Pak License Consumption reports are blank (IOJ-2245289)

Summary When data is exported and downloaded as a file from the IBM Cloud Pak License Consumption and IBM Cloud Pak Current License Consumption reports, the values in the Product conversion ratio column in the exported file are blank instead of refl...

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Known Issue: Inventory is only gathered from one drive for directories with the same name on different drives (IOK-819328)

Summary If directories with the same path names (excluding the drive letter) exist on multiple drives, inventory gathered by the agent will only include details of files included in the directory from one of the drives. Details As an example to il...

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Known Issue: Beacon UI may take a long time to open when the beacon's parent is accessed through a proxy, with BeaconEngine.log showing no TLS version detected and "Error while identifying the protocol used for communication. Unable to connect to the remote server" (IOJ-2161590)

Symptoms Attempts to detect TLS protocol details that are in use when communicating to a parent beacon through a proxy may timeout and fail. This can result in the beacon UI taking some time to open. Details When this issue occurs, logging like th...

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Known Issue: Inventory import step "Remove local installer evidence linked to Flexera installer evidence" may fail with conflicted reference constraint FK_IBMLicenseService*ProductData_InstallerEvidenceID_MT after ARL evidence is created for IBM License Service data (IOK-706964)

Symptoms The “Remove local installer evidence linked to Flexera installer evidence” import writer step fails with either of the following errors: Error: The DELETE statement conflicted with the REFERENCE constraint "FK_IBMLicenseServiceProductData...

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Known Issue: Usage files may not be generated and uploaded from Windows computers which are not turned on for at least 24 hours (IOJ-1902994)

Summary The application usage component in the FlexNet inventory agent does not reliably generate and upload files containing usage metering data unless the computer is turned on (and the agent runs for) longer than the agent’s UploadPeriod preferen...

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Known Issue: Device cloud license model assignments for an application are removed when the inventory import process runs (IOK-756819)

Summary Cloud license model assignments configured using the “Assign Cloud License Model” button on the “Devices” tab when viewing an application record are removed the the inventory import & license reconciliation process runs. Fix status This...

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