Known Issue: Logging is not generated by the ServiceNowExport.exe process that exports data for sending to ServiceNow (IOK-1004513)
Known Issue: Logging is not generated by the ServiceNowExport.exe process that exports data for sending to ServiceNow (IOK-1004513)
Summary
Logging produced by the ServiceNow export process fnmp_servicenow_export.exe contains only start and end time information, with no other information about what the export process is actually doing.
Cause
This behavior is due to an incomplete introduction of a new logging subsystem in the FlexNet Manager Suite 2022 R2 release.
Mitigation
This issue can be avoided by installing the Hotfix 1 for FlexNet Manager Suite 2022 R2. See the following post for details: Hotfix for FlexNet Manager Suite 2022 R2.
Fix status
This issue has been fixed in the following FlexNet Manager Suite release: 2022 R2.1 / Jan 2023 (Cloud)
This issue is planned to be addressed in the following future FlexNet Manager Suite release: 2023 R1 (On Premises)
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