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Logging produced by the ServiceNow export process fnmp_servicenow_export.exe contains only start and end time information, with no other information about what the export process is actually doing.


This behavior is due to an incomplete introduction of a new logging subsystem in the FlexNet Manager Suite 2022 R2 release.


This issue can be avoided by installing the Hotfix 1 for FlexNet Manager Suite 2022 R2. See the following post for details: Hotfix for FlexNet Manager Suite 2022 R2.

Fix status

This issue has been fixed in the following FlexNet Manager Suite releases: 2022 R2.1 / Jan 2023 (Cloud), 2023 R1 (On Premises)

Other information

Affected components: Integration: ServiceNow

Master issue ID: IOK-1004513

Also known as: FNML-77312

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Last update:
‎Nov 20, 2023 02:04 AM
Updated by:
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