Known Issue: Compliance import may fail with timeout at step WriteInstalledFileEvidenceAttribute (IOK-1000422)

[#1]

Summary

The WriteInstalledFileEvidenceAttribute inventory import writer step may run for a long time, and even eventually terminate with a timeout error when using the FlexNet Manager Suite 2022 R2 release.

Details

This issue is caused by a SQL database query that can perform poorly under certain conditions.

Logging like as the following will be produced by the import process when this step fails with a timeout error:

2022-11-29 06:51:08,931 [INFO ] WriteInstalledFileEvidenceAttribute
2022-11-29 14:51:12,135 [INFO ] Failed to execute Writer 'WriteInstalledFileEvidenceAttribute' from file C:\ProgramData\Flexera Software\Compliance\ImportProcedures\Inventory\\Writer\FileEvidence.xml, at step line 1
Error: Execution Timeout Expired. The timeout period elapsed prior to completion of the operation or the server is not responding.

Mitigation

This issue can be avoided by installing the Hotfix 1 for FlexNet Manager Suite 2022 R2. See the following post for details: Hotfix for FlexNet Manager Suite 2022 R2.

Fix status

This issue has been fixed in the following FlexNet Manager Suite releases: 2022 R2.1 / Jan 2023 (Cloud), 2023 R1 (On Premises)

Other information

Affected components: Inventory import (read/write/export), SAM for Oracle

Master issue ID: IOK-1000422

Also known as: FNML-77162