Known Issue: Compliance import may fail with timeout at step WriteInstalledFileEvidenceAttribute (IOK-1000422)
Known Issue: Compliance import may fail with timeout at step WriteInstalledFileEvidenceAttribute (IOK-1000422)
Summary
The WriteInstalledFileEvidenceAttribute inventory import writer step may run for a long time, and even eventually terminate with a timeout error when using the FlexNet Manager Suite 2022 R2 release.
Details
This issue is caused by a SQL database query that can perform poorly under certain conditions.
Logging like as the following will be produced by the import process when this step fails with a timeout error:
2022-11-29 06:51:08,931 [INFO ] WriteInstalledFileEvidenceAttribute
2022-11-29 14:51:12,135 [INFO ] Failed to execute Writer 'WriteInstalledFileEvidenceAttribute' from file C:\ProgramData\Flexera Software\Compliance\ImportProcedures\Inventory\\Writer\FileEvidence.xml, at step line 1
Error: Execution Timeout Expired. The timeout period elapsed prior to completion of the operation or the server is not responding.
Mitigation
This issue can be avoided by installing the Hotfix 1 for FlexNet Manager Suite 2022 R2. See the following post for details: Hotfix for FlexNet Manager Suite 2022 R2.
Fix status
This issue has been fixed in the following FlexNet Manager Suite release: 2022 R2.1 / Jan 2023 (Cloud)
This issue is planned to be addressed in the following future FlexNet Manager Suite release: 2023 R1 (On Premises)
Other information
Affected components: Inventory import (read/write/export), SAM for Oracle
Tip: If you have been impacted by this issue, please click the KUDOS button above. This helps to track the relative significance and importance of issues. Clicking on an option against "Was this article helpful?" also helps assess and improve the usefulness of content.
