cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Known Issue: Import process reading data from AWS may run for a long time when there are many AWS accounts on the one connection (IOJ-2160646)

Known Issue: Import process reading data from AWS may run for a long time when there are many AWS accounts on the one connection (IOJ-2160646)

Summary

If an Amazon Web Services (AWS) connection is configured in FlexNet Manager Suite/Flexera One ITAM to import data from many AWS accounts, the import reader process to retrieve data from those accounts may run for longer than 30 minutes.

Details

The following page (amongst others) recommends configuring AWS connections to run every 30 minutes in order to gather ephemeral data from AWS before it is removed: Configuring Connections to AWS (FlexNet Beacon Installed on EC2 instance) using IAM Roles. However due to this issue, the actual process that runs may take longer than 30 minutes to complete and so attempting to run it every 30 minutes may be ineffective.

Here is an example of extracted details from a log from an import process affected by this issue. Note the long time taken for some steps in the process.

2021-11-29 20:59:51,977 [INFO ]     Get AWS EC2 dedicated hosts information (Transfer data from source 'AWS-Prod' to FNMP)
[...]
2021-11-30 02:09:39,740 [INFO ]       Successfully processed in 5 hours, 9 minutes, 46 seconds.
2021-11-30 02:09:39,740 [INFO ]     Get AWS EC2 instance information (Transfer data from source 'AWS-Prod' to FNMP)
[...]
2021-11-30 04:18:27,561 [INFO ]       Successfully processed in 2 hours, 8 minutes, 47 seconds.
2021-11-30 04:18:27,561 [INFO ]     Get AWS EC2 reserved instance information (Transfer data from source 'AWS-Prod' to FNMP)
[...]
2021-11-30 06:27:07,989 [INFO ]       Successfully processed in 2 hours, 8 minutes, 40 seconds.
[...]
2021-11-30 06:28:40,661 [INFO ]     Reading data for 'VirtualMachine' successfully processed in 9 hours, 28 minutes, 47 seconds.

Workaround

Separate AWS inventory connections may be configured in the beacon UI, with each connection covering a subset of the total set of AWS accounts. This will not necessarily reduce the total time taken to retrieve data from AWS, but will reduce the time taken to process each connection and make the overall process more manageable.

Fix status

This issue is still open but not currently scheduled to be addressed.

Other information

Affected components: Integration: AWS, Inventory import (read/write/export)

Master issue ID: IOJ-2160646

Also known as: FNML-76327

Labels (1)
Was this article helpful? Yes No

Tip: If you have been impacted by this issue, please click the KUDOS button above. This helps to track the relative significance and importance of issues. Clicking on an option against "Was this article helpful?" also helps assess and improve the usefulness of content.

No ratings
Version history
Last update:
‎Jul 22, 2022 02:30 AM
Updated by: