Hi,
Post installing Cognos for FNMS 2020-R2 i am getting the following error.
Note: I have tried assigning 'Business reporting portal Admin' role or 'Analytics User role' however the error still exists.
can some one let me know what could be the cause for this issue.
"The custom login perspective not found - Will set factoryMode=true to use default IBM login view instead."
and
"Invalid login response"
Thanks in Advance
Dev
Jul 28, 2021 07:45 AM
Hi @DevarajanR
We have seen this issue before. Usually, it stems from missing requisite files prior to installation. Can you check the Configure .Net and IIS topic under the on-prem guide and confirm if all settings are correct?
Also, one easy check will be login into the server where analytics is installed, and launch internet explorer or chrome browser and type in: http://localhost/ibmcognos/bi/ and see if this launches the analytics portal.
Ensure that you are logging in as an administrator.
If you are still seeing issues, please log a case with Flexera Support and we will be able to help you with it.
Jul 28, 2021 02:22 PM
Hi,
You don't mention the Analytics Administrator Role ?
We have ours assigned to the service account used in Analytics.
Cheers
Jul 28, 2021 09:31 AM
Hi @DevarajanR
We have seen this issue before. Usually, it stems from missing requisite files prior to installation. Can you check the Configure .Net and IIS topic under the on-prem guide and confirm if all settings are correct?
Also, one easy check will be login into the server where analytics is installed, and launch internet explorer or chrome browser and type in: http://localhost/ibmcognos/bi/ and see if this launches the analytics portal.
Ensure that you are logging in as an administrator.
If you are still seeing issues, please log a case with Flexera Support and we will be able to help you with it.
Jul 28, 2021 02:22 PM