If a beacon is misconfigured, you may receive a red bar error when opening the Beacon page in Flexera One ITAM or FlexNet Manager Suite. This error is often caused due to a beacon being set as its own parent.
In the log, it shows an error like the following:
DevExpress.Xpo.DB.Exceptions.SqlExecutionErrorException: Executing Sql 'SELECT TOP 1 count(*)
FROM [dbo].Tree_BeaconTreeModel(@p0, @p1) [N0]' with parameters '{System.Data.SqlTypes.SqlXml},{True}' exception 'System.Data.SqlClient.SqlException (0x80131904): The statement terminated. The maximum recursion 100 has been exhausted before statement completion.
To diagnose the issue, check the beacon's registry key to see if the BeaconUID and ParentUID are the same. Follow the steps below to troubleshoot and correct the error.
https://app.flexera.com/orgs/ORGID/slo/Suite/Beacon/ConfigureBeacon?beaconUID={BEACONUID}&itam=true
Locate the log in the web UI log here: C:\ProgramData\Flexera Software\Compliance\Logging\WebUI
You can follow the same steps for Flexera One ITAM above, or if you have access to the database, you can set the PrimaryParentUID for the misconfigured beacon to NULL.
Update Beacon
Set PrimaryParentUID = NULL
where BeaconUID = PrimaryParentUID
Aug 27, 2024 02:32 PM