Red bar error when attempting to open the Beacon page

[#1]

If a beacon is misconfigured, you may receive a red bar error when opening the Beacon page in Flexera One ITAM or FlexNet Manager Suite. This error is often caused due to a beacon being set as its own parent.

In the log, it shows an error like the following:

DevExpress.Xpo.DB.Exceptions.SqlExecutionErrorException: Executing Sql 'SELECT TOP 1  count(*)

FROM [dbo].Tree_BeaconTreeModel(@p0, @p1) [N0]' with parameters '{System.Data.SqlTypes.SqlXml},{True}' exception 'System.Data.SqlClient.SqlException (0x80131904): The statement terminated. The maximum recursion 100 has been exhausted before statement completion.

Solution

To diagnose the issue, check the beacon's registry key to see if the BeaconUID and ParentUID are the same. Follow the steps below to troubleshoot and correct the error.

Flexera One ITAM

1. Log into your Flexera One Org.
2. Open a browser and paste the following URL in a browser where the ORGID is replaced with your own and the BEACONUID is replaced with the broken beacon UID. Then press enter.

https://app.flexera.com/orgs/ORGID/slo/Suite/Beacon/ConfigureBeacon?beaconUID={BEACONUID}&itam=true

3. Click Select next to the parent beacon field and choose a different beacon to set as the parent.
4. Verify that the Beacon page loads. If it loads:

1. Delete the beacon with the issue.
2. Deploy a new beacon.

FlexNet Manager Suite

Locate the log in the web UI log here: C:\ProgramData\Flexera Software\Compliance\Logging\WebUI

You can follow the same steps for Flexera One ITAM above, or if you have access to the database, you can set the PrimaryParentUID for the misconfigured beacon to NULL.

Update Beacon 
Set PrimaryParentUID = NULL
where BeaconUID = PrimaryParentUID