Hi guys,
we do experience some strange behavior on a number of license objects with exempted devices. To be more specific: We are using a "core points" - license object with more than 400 calculated devices. Due to some special agreements we can exempt more than 200 devices. For 90% of the devices the exemption reason works as intended. After the next reconciliation the calculated consumption is overridden with "0".
For some devices (~ 10%) this does not work and the consumption remains.
What we have done so far:
I do not see any pattern or specific devices that always fail. It appears to be random or not recognisable for me. Does somebody see similar problems?
Best,
Christian
‎Feb 05, 2020 07:29 AM
For your Core Points license, what are the defined Use Rights for a virtual machine? If the rule is to use the Cores from the physical host, then even if you exempt a virtual machine, there will still be consumption against the VM Host.
In this scenario, you would want to exempt the VMs and the Host.
‎Feb 05, 2020 08:05 AM - edited ‎Feb 05, 2020 08:05 AM
Agree with @kclausen
Perhaps you can provide a screen print showing the issue (redacted of course)
Please include teh license identification tab and the consumption tab showing success and failure in your view.
Regards
‎Feb 05, 2020 08:41 AM
Here are the requested information & questions. Screenshots will be provided next week
‎Feb 07, 2020 05:38 AM
Hello. We are experiencing a similar issue with attempting to exempt a physical server from a license. We tried both a standard exemption reason and creating a custom exemption reason. After reconciliation, neither had worked. We also attempted to override the consumption, and that didn't work either, after reconciliation.
Based on the reply-chain, I am unsure whether christian_ludwig found a solution to his problem. Virtualization rights do not apply for my license in question, since license is calculated on the 'bare-metal' physical-host configuration.
‎Jul 23, 2020 10:24 AM
‎Jul 24, 2020 08:12 AM
Thank you, Christian
I believe at this step we will next likely open a support case.
‎Jul 27, 2020 11:31 AM