The 5.5.66 Data Platform patch release includes an Excel extractor that can extract data from a predefined input spreadsheet and convert it into a BDNA consumable zip file. Use the attached spreadsheet to add your raw data, following these rules: Do...
Title: How to run XSF scan files in Normalize and view the Normalized dataIntroduction: To do this you will need the scan file in an input folder on your machine and as a minimum you will need an 'Exceptions' folderInstructions:• From the Admin Conso...
Run the following query in BDNA_PUBLISH database Select * from MATCH_HOST_SW_PROD where HOSTNAME = ‘’ and DISCOVERED_NAME like ‘%software name%’ Replace software name with the name of the software being looked for and fill in the hostname Export res...
This article describes how ServiceNow users can leverage the Flexera Integration app to migrate from Data Platform to IT Visibility. IntroductionPrerequisitesMigration Steps: Import Technopedia Data to Data PlatformMigration Steps: Export Technopedia...
You may experience an error regarding the Tomcat ports you have in use when running the User Console configuration wizard. This error can occur because another process you have on the server is using this port. When this occurs, an error like the bel...
Locate the Norm.Configuration.config file in the "CONF" folder of the Data Platform install directory Edit the following line in that config file:<AUTO_UPDATE_SOFTWARE>OFF</AUTO_UPDATE_SOFTWARE>by changing "OFF" to "ON" Restart the Data Platfor...
A full Technopedia catalog sync is a synchronization process that performs a full catalog download instead of the incremental update normally done during a regular/delta catalog sync. This may be helpful, as sometimes updates are made that do not ref...
This KB article describes the steps on how to raise requests for Content Services. Requests for data and content maintenance on the data Libraries are handled by the Content Support & Operations teams and involves (but is not limited to) the follow...
Please Note: This requires Data Platform version 5.5.40 1)Put the four files in a folder on the Data Platform Server. 2)Edit "ConsoleWithSimpleTaniumTask.config" with "Input Folder" and "ZipOutRule" values ("..\" in paths is pointing to the root fo...
Starting version 5.5.30, the Software Vulnerability columns are hidden by default in Analyzer and Interactive reports.If you need to use these columns in your User Console reports, they need to be enabled explicitly. NOTE : The Software Vulnerabilit...
To update your service account password steps are as follows:1)Run the data platform config wizard located in <Data Platform Install folder>/BinUse Existing objects ,update the password for the required account at all places on the wizard and perfor...
In the <CacheReports> section of the NBI.Configuration.config file, you can specify a list of reports you want to pre-cache for faster access. For example, you might want to pre-cache reports you have created instead of the pre-defined reports pro...
Data Platform: On Admin UI --> Click the "?" icon which will open a new window with the Normalize Help menu.Under Contents look for --> Support tool-Data platform --> Download Diagnostic Data. Select the relevant logs/data you need to extract. User...
Symptoms: BDNA upgrade has succeeded on applying 5.5.22_DLLS.zip file, but failed at applying User Console patch - 5.5.22_Analyze_NBIDLLS.zip file. Diagnosis: 1. Check logs if 5.5.22_DLLS.zip has been applied successfully. 2. Check the version o...
Data sent over a non-HTTPS connection is unencrypted and vulnerable to network sniffing attacks that can expose sensitive or confidential information. This includes non-secure cookies and other potentially sensitive data contained in HTTP headers. E...
SummaryThis article provides instructions for extracting extracting data from Tanium 7 server with Tanium Connect 4.SynopsisThe document details the steps needed to configure extraction from Tanium 7 server with Tanium Connect 4 for Normalize.Discuss...
Issue: Customers receive an error "Specific user account has no candidate group for the Management Group" when configuring User Console v5.5.13 This issue has been reported in the following scenario: 1)LDAP Authentication is used. 2)Customer license ...
Enabling additional logging for Analyze reports can be useful to gather the queries that Analyze runs against the BDNA_PUBLISH database. These queries can then be run against the BDNA_PUBLISH database directly. The steps below allow the additional l...
Introduction This Support Tool is to make it as simple as possible to collect relevant files and data that are used by support to review, analyze, and provide support feedback. The support tool retrieves files and data from the backend and provide...
Introduction This support tool is to make it as simple as possible to collect necessary log and configuration files in relation to Data Platform Admin Console The tool gathers the requested log\conf files and downloads as a zip file in your web ...
